
Customer Service Specialist
3 weeks ago
Customer Service Specialist
Location: Navi Mumbai, Ghansoli
Employment Type: Full-time
Job Overview:
We are seeking a dedicated and professional Customer Service Specialist to join our team in Navi Mumbai. If you're passionate about helping people and thrive in a fast-paced environment, this is a great opportunity. You will be the primary point of contact for our customers, providing excellent support via phone, email, and chat, resolving their inquiries, and ensuring a positive experience with every interaction.
Key Responsibilities:
- Exceptional Customer Support: Provide outstanding customer service by addressing customer questions, concerns, and feedback promptly and professionally across phone, email, and chat channels.
- Issue Resolution: Efficiently resolve customer inquiries and issues, ensuring satisfactory outcomes for our customers.
- Accurate Record Keeping: Maintain meticulous and accurate records of all customer interactions and details within our systems.
- Process Improvement: Collaborate actively with team members to identify opportunities and contribute to improving our customer service processes.
- Knowledge & Policy: Stay continuously updated on all product knowledge, service offerings, and company policies to provide accurate and informed Education: MBA in a related field.
- Experience: Previous customer service experience is preferred, demonstrating an understanding of customer support dynamics.
- Communication Skills: Strong verbal and written communication skills, along with excellent interpersonal abilities to connect effectively with customers.
- Multitasking & Resilience: The ability to efficiently multitask and calmly handle high-pressure situations while maintaining a positive demeanor
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