Renewal Customer Service Representative

3 days ago


Navi Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 6,00,000

We are seeking a highly skilled Customer Renewal Specialist to manage customer interactions related to SBI renewal processes, providing exceptional service and ensuring customer satisfaction.

Key Responsibilities
  • Handle inbound and outbound calls related to SBI renewal processes.
  • Provide top-notch customer service and support to clients.
  • Assist customers in understanding the renewal process and answer their queries.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to achieve service level agreements and targets.
Essential Skills and Qualifications
  • Excellent verbal communication skills in English and Hindi.
  • Strong customer service orientation and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Proficiency in basic computer skills and familiarity with CRM software.
  • Ability to work in a team and contribute to a positive work atmosphere.


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