Customer Service Representative
5 days ago
We are seeking an experienced Customer Service Representative to promptly respond to customer inquiries and engage with them to understand their needs. You'll be responsible for aligning customers with suitable courses and instructors, facilitating teacher interaction, and assisting with the registration process.
This role requires strong proficiency in both spoken and written English and Hindi, along with effective communication skills to ensure a seamless learning experience and facilitate renewals.
- Key Responsibilities:
- Review and promptly respond to customer inquiries through various channels.
- Engage with customers to understand their needs and align them with suitable courses and instructors.
- Facilitate teacher interaction and coordination, ensuring a seamless learning experience for customers.
- Assist customers throughout the registration process, ensuring a smooth booking experience.
- Maintain ongoing communication with customers to assess their satisfaction and facilitate renewals.
- Strong proficiency in both spoken and written English and Hindi.
- Effective communication skills for engaging with customers via phone and email.
- Ability to understand customer requirements, collaborate with the management team, and successfully close bookings.
- Prior experience in online education, especially in creative and performing arts, is a valuable asset.
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