Inbound Process Customer Service Representative

5 days ago


Navi Mumbai, Maharashtra, India beBeeCustomer Full time US$ 40,000 - US$ 80,000
Job Title: Inbound Process Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Process Customer Service Representative. This role involves handling inbound calls, providing exceptional customer support, and resolving customer issues in a timely and efficient manner.

About the Role:

  • Respond to inbound customer calls regarding product inquiries, complaints, or issues.
  • Provide accurate and timely information to customers regarding products, services, and policies.
  • Address customer concerns, troubleshoot issues, and offer solutions.
  • Update customer information and interaction details in CRM systems.
  • Ensure high levels of customer satisfaction and resolve queries to prevent churn.
  • Maintain quality standards and follow company guidelines during every interaction.
  • Record customer issues, feedback, and actions taken for future reference.

Requirements:

  • Minimum Qualification: HSC (12th Pass)
  • Age: 18 – 35 years
  • Experience: Fresher or experienced candidates welcome
  • Languages: Fluent in Hindi (mandatory); knowledge of Marathi or English is a plus
  • Key Skills:
  • Excellent communication and interpersonal skills
  • Customer-centric approach with a problem-solving attitude
  • Ability to remain calm and composed under pressure
  • Basic computer skills (CRM systems, MS Office)


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