Senior Customer Service Representative

1 day ago


Navi Mumbai, Maharashtra, India beBeeCommunicator Full time ₹ 2,50,000 - ₹ 4,50,000
Job Overview:

We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication and interpersonal skills, with a customer-centric approach and problem-solving attitude.

Key Responsibilities:
  • Answer Inbound Calls: Handle customer calls regarding product inquiries, complaints, or issues
  • Customer Support: Provide accurate and timely information to customers regarding products, services, and policies
  • Problem Resolution: Address customer concerns, troubleshoot issues, and offer solutions
  • Data Entry: Update customer information and interaction details in CRM systems
  • Customer Retention: Ensure high levels of customer satisfaction and resolve queries to prevent churn
  • Service Quality: Meet quality standards and follow company guidelines during every interaction
  • Maintain Call Logs: Record customer issues, feedback, and actions taken for future reference
Eligibility Criteria:
  • Minimum Qualification: HSC (12th Pass)
  • Age: 18 – 35 years
  • Experience: Fresher or experienced candidates welcome
  • Languages: Fluent in Hindi (mandatory); knowledge of Marathi or English is a plus
  • Skills:
  • Excellent communication and interpersonal skills
  • Customer-centric approach with a problem-solving attitude
  • Ability to remain calm and composed under pressure
  • Basic computer skills (CRM systems, MS Office)


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