Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused individual to join our team as an Inbound Customer Care Executive. This role involves providing exceptional support to customers through various communication channels, ensuring that their queries, concerns, and issues are resolved in a timely and professional manner.
Key Responsibilities:
- Inbound Call Handling: Respond to incoming calls from customers, addressing inquiries related to accounts, transactions, loans, or other banking services.
- Customer Support: Assist customers with routine banking transactions, such as balance inquiries, fund transfers, bill payments, and loan status updates.
- Problem Resolution: Handle customer complaints, escalate issues when necessary, and ensure resolution in a timely manner.
Required Skills and Qualifications:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Knowledge of banking products and services is an asset.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
If you are a motivated and customer-oriented individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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