Inbound Process

3 weeks ago

Navi Mumbai, Maharashtra, India Credicus Business Services Full time
Job Description

We are seeking a motivated individual to join our team as an Inbound Process Executive. This role involves handling customer inquiries and providing exceptional service to ensure a positive customer experience.

Responsibilities

- Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information and solutions to customer issues while maintaining a high level of customer satisfaction.
- Document customer interactions and feedback in the CRM system.
- Collaborate with team members to improve processes and enhance customer experience.
- Escalate complex issues to the appropriate departments for resolution.

Skills and Qualifications

- Strong communication skills in English (verbal and written).
- Basic knowledge of customer service principles and practices.
- Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Strong problem-solving skills and attention to detail.

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