Customer Support Associate

3 weeks ago

Mumbai, Maharashtra, India OZiva Full time
About OZiva

OZiva is India's leading clean, plant-based nutrition and wellness brand. We are on a mission to empower every individual to be a better version of themselves by providing holistic wellness solutions rooted in science, nature, and innovation. Backed by science and guided by purpose, we offer a range of products that promote better health, fitness, skin, and hair - all made with the cleanest, most effective plant-based ingredients.

About this Role:

We're looking for empathetic, well-spoken, and driven individuals to join our Customer Support & Experience Team. You'll play a key role in helping them navigate our offerings, identify the right products for their needs, and offer tailored support to drive conversions - all with a focus on compassion, trust-building, and meaningful conversations.

Key Responsibilities

- Communicate with customers via calls to address queries, resolve concerns, and provide effective solutions.
- Offer personalised recommendations tailored to customer needs, ensuring a positive and seamless experience.
- Deliver professional, empathetic, and high-quality support while adhering to defined processes and service standards.
- Resolve customer concerns promptly and efficiently to maintain high levels of satisfaction and loyalty.
- Share customer insights and feedback with internal teams to drive continuous improvement in products, services, and processes.
- Achieve defined performance metrics and service benchmarks consistently.

What We're Looking For

1. Strong verbal communication skills in English and Hindi (other languages are a plus).
2. A compassionate, customer-first approach - you genuinely want to help.
3. Ability to follow processes accurately and consistently.
4. Comfortable working in a target-driven, fast-paced environment.
5. Prior experience in sales, customer service, or tele-calling is a plus, but not mandatory.

Qualification:

HSC (12th) with 0-3 years of work experience. Graduates are also welcome.

- Must have a strong internet connection and a pair of headphones with a mic.
- Immediate joiners preferred.

What We Offer

Work-from-home flexibility

Group Mediclaim Policy & Personal Accident Insurance.

Training and guidance on OZiva's product range and communication techniques

An opportunity to be part of a high-impact team working on one of the most important growth levers at OZiva.

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