Customer Support Associate

15 hours ago

Mumbai, Maharashtra, India FITB Full time ₹ 3,00,000 - ₹ 3,50,000 per year

As a Customer Support Associate (CSA) for the International Voice and Backend Process at Pune - Kharadi location, your role will involve handling customer queries and providing support through both voice and backend channels. We are specifically seeking Graduates with excellent verbal communication skills in English to join our team. Key Responsibilities: - Respond to customer queries promptly and professionally through voice and backend channels. - Ensure customer satisfaction by providing accurate and timely solutions. - Maintain customer records and documentation efficiently. Qualifications Required: - Graduation degree in any field. - Excellent verbal communication skills in English. The company offers a salary ranging from 25,000 to 35,000 based on experience, along with company-provided cab facilities. The interview process will consist of two rounds conducted at the Kharadi, Pune location. Applicants should be below 35 years old to be eligible. This full-time position is suitable for freshers as well. Benefits include a flexible schedule, food provision, health insurance, life insurance, paid sick time, paid time off, and Provident Fund. The work schedule may include various shifts such as evening, fixed, Monday to Friday, night, rotational, and US shifts. Performance bonuses, shift allowances, and yearly bonuses may also be applicable. Fluency in English is essential for effective communication in this role. The work location is at the Pune - Kharadi office. If you are seeking a challenging yet rewarding opportunity in customer support, we look forward to receiving your application.,

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