Associate - Customer Support | BU: Working Professional

2 days ago

Mumbai, Maharashtra, India upGrad Full time

Designation- Associate- Customer Support

BU- Working Professional

Location- Mumbai (Andheri-Marol)

Salary- 4.5LPA

Shift Details- Mon- Fri | 10:30 AM- 7:30 PM | Work From Office

About the Role

We are looking for an Associate- Customer Support to help manage and smoothly run our programs. The role involves working closely with internal teams, learners, and external partners to ensure everything is delivered on time and learners have a great experience. The ideal candidate should have good communication, analytical skills, and a proactive approach.

Key Responsibilities

  • Support end-to-end program execution, including scheduling, tracking, and reporting.
  • Coordinate with internal teams, faculty, and external partners to meet program timelines.
  • Manage learner onboarding, communication, and engagement during the program.
  • Collect and analyze program data to identify gaps and suggest improvements.
  • Act as the first point of contact for learners and stakeholders, resolving queries quickly.

Requirements

  • Bachelor's degree.
  • 0–3 year of experience in program coordination, operations, or a similar role (fresh graduates with relevant skills are welcome).
  • Strong analytical skills with good knowledge of MS Excel and basic data handling.
  • Excellent verbal and written communication skills.
  • Well-organized, detail-oriented, and able to handle multiple tasks.
  • Comfortable working in a fast-paced environment with minimal supervision

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