Customer Service Associate

4 weeks ago

Navi Mumbai, Maharashtra, India Nap Chief Full time

We're Hiring:  Customer Service Associate: CRM

Location: Turbhe, Navi Mumbai

Experience: Minimum 6 months to 2 years (Freshers not eligible)

Salary: ₹20,000 – ₹30,000 per month

Type: Full-Time | On-site

About the Company:

Nap Chief is a premium kids' lifestyle brand focused on creating lasting family memories through fashion-forward designs. As we scale, we're looking for a highly organized and proactive Customer Relationship Associate (CRA) to support our leadership team and ensure exceptional customer engagement.

Role Overview:

As a Customer Relationship Associate, you will play a key role in ensuring smooth, efficient, and engaging interactions with our customers. You will be the first point of contact and will drive customer satisfaction at every stage of the journey.

Key Responsibilities:

  • Execute and monitor WhatsApp CRM campaigns using Interakt
  • Manage and segment customer data for personalized communication
  • Track campaign performance (open rates, responses, conversions) and prepare reports
  • Coordinate with Sales, Marketing, and Support teams
  • Respond to customer queries via Interakt's shared inbox
  • Assist in building automated customer engagement workflows
  • Ensure accurate, clean CRM data and timely follow-ups

Requirements:

  • 6 months – 2 years of relevant experience in CRM, customer support, or marketing
  • Hands-on experience with Interakt or similar WhatsApp CRM tools
  • Strong communication skills in English and Hindi
  • Proficiency in Google Sheets / Excel
  • Detail-oriented, organized, and customer-first mindset
  • Must be available to work from our Turbhe office (on-site role)

Why Work With Nap Chief?

  • Join a purpose-driven, creative kidswear brand
  • Get hands-on exposure to fast-scaling customer operations
  • Work closely with leadership in a collaborative culture
  • Learn and grow in a dynamic startup environment

How to Apply:

Send your resume to iram@napchief.com or directly apply here.

#Hiring #CustomerRelationshipAssociate #CRMExecutive #Interakt #CRMJobs #WhatsAppCRM #NapChief #CustomerExperience #StartupJobs #TurbheJobs #MumbaiHiring

  • Customer Service Representative

    22 hours ago

    Navi Mumbai, Maharashtra, India beBeecollections Full time ₹ 35,000 - ₹ 38,000

    Customer Service Associate RoleWe are seeking a highly skilled and experienced Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for handling first-party credit card collections for a leading US bank.

  • Join Our Team as a Customer Service Associate

    1 day ago

    Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 35,000 - ₹ 85,000

    We are seeking a skilled Customer Service Associate to join our team. This role involves providing exceptional customer service and support to clients across various banking and financial services.Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner.- Provide accurate and helpful information to...

  • Customer Service Advocate

    2 days ago

    Navi Mumbai, Maharashtra, India beBeeCustomerService Full time

    Role Overview:We are seeking a Customer Service Associate to handle customer queries and provide excellent service.Responsibilities:Attend calls and resolve customer issues efficiently.Provide accurate banking information as per guidelines.Ensure high levels of customer satisfaction through effective communication.Document call details and escalate issues...

  • Customer Service Representative

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 2,16,000 - ₹ 3,60,000

    **Job Opportunity:** Customer Support AssociateAbout the Role:We are seeking a highly skilled and dedicated professional to join our customer support team as a Customer Support Associate. This is an exciting opportunity for individuals who thrive in fast-paced environments and possess excellent communication skills.The successful candidate will be...

  • Guest Service Associate

    2 days ago

    Navi Mumbai, Maharashtra, India beBeeGuestService Full time

    Job Title: Guest Service AssociateWe are seeking a detail-oriented and organized individual to fill the role of Guest Service Associate. The ideal candidate will be responsible for ensuring that all guests have a positive experience at our facility.Responsibilities:Reception and front desk duties, including answering phones and responding to emails;Managing...

  • Customer Service

    2 weeks ago

    Navi Mumbai, Maharashtra, India Credicus Business Services Full time

    Job DescriptionKey Responsibilities:- Answer customer inquiries regarding products, services, or policies via phone, email, or chat.- Resolve customer complaints and issues in a timely and effective manner.- Provide product or service information, helping customers make informed decisions.- Process orders, returns, and exchanges, ensuring accuracy and...

  • Customer Service Associate – Voice

    2 weeks ago

    Navi Mumbai, Maharashtra, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full time

    Job DescriptionHiring for Broadband ProcessProcess: Voice SupportLocation: Mumbai MaladSalary: 21k - 30k + Performance IncentivesEligibility- Qualification: HSC / Graduate- Experience: Freshers & Experienced candidates can apply- Excellent verbal & written communication skills in English (mandatory)- Comfortable with rotational shifts & offs (including night...

  • Join Our Dynamic Team as a Banking Customer Service Representative

    3 hours ago

    Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 35,000 - ₹ 85,000

    Customer Service Associate RoleWe are seeking a skilled Customer Service Associate to join our dynamic team. As a key member, you will be responsible for delivering exceptional customer experiences through phone calls.This is an excellent opportunity to work in the banking industry and contribute to the success of our organization. If you have a passion for...

  • Customer Service Executive

    4 weeks ago

    Mumbai, Maharashtra, India Jsw Steel Full time

    Job DescriptionCustomer Service Associate Description: Dedicated to providing exceptional customer experiences. We are looking for a proactive and empathetic Customer Service Associate to join our team. This role involves reaching out to customers to enhance their experience and gather valuable feedback regarding their purchase experience. The role is target...

  • Customer Service

    3 weeks ago

    Navi Mumbai, Maharashtra, India NIIT Full time

    About NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements.The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...