Customer Service Advocate

4 days ago

Navi Mumbai, Maharashtra, India beBeeCustomerService Full time

Role Overview:

We are seeking a Customer Service Associate to handle customer queries and provide excellent service.

Responsibilities:

  • Attend calls and resolve customer issues efficiently.
  • Provide accurate banking information as per guidelines.
  • Ensure high levels of customer satisfaction through effective communication.
  • Document call details and escalate issues where necessary.
  • Work with team leaders to meet service quality standards.

Required Skills and Qualifications:

  • Education: Graduate or pursuing graduation.
  • Freshers are welcome to apply.
  • Excellent communication skills in Hindi, Marathi, and basic English.
  • Flexibility to work in rotational shifts and weekly offs.
  • Customer-focused and detail-oriented.

Benefits:

This role offers an opportunity to grow and develop your skills in a dynamic environment.

Others:

Please note that we value diversity and equality in the workplace.

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