Customer Experience Advocate

1 week ago

Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time

Job Description:

As a key member of our team, you will be responsible for handling inbound calls and providing exceptional customer service. You will be the first point of contact for customers, responding to their inquiries and resolving any issues they may have.

Key Responsibilities:

  • Inbound Call Handling: Answer incoming calls promptly and professionally, providing assistance to customers with their inquiries or issues.
  • Customer Support: Provide excellent customer service by understanding and addressing customer needs in a friendly and helpful manner.
  • Query Resolution: Resolve customer complaints or concerns effectively and efficiently, maintaining a calm and professional demeanor.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Knowledge of company products and services

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A supportive and dynamic work environment

Others:

  • Maintain up-to-date knowledge of company products and services to provide accurate information to customers
  • Stay informed about new features or updates and communicate them clearly to customers when required
  • Ensure a high level of customer satisfaction to promote customer loyalty and retention

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