Patient Experience Advocate

19 hours ago

Mumbai, Maharashtra, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title:

Patient Support Coordinator

This role is responsible for providing exceptional support to patients and their families, ensuring a seamless experience throughout the onboarding process.

Key Responsibilities:

  • Coordinate patient meetings with nutritionists and guide new patients through the onboarding process.
  • Assist in organizing support group meetings, activities, and events for patients and families.
  • Collaborate with hospital staff, nutritionists, and internal teams to ensure patient needs are met.
  • Oversee the smooth operation of the nutrition center and ensure all support services are running effectively.
  • Identify and connect with local vendors for nutritional aid and supplies.
  • Manage aid distribution, ensuring quality and timely availability.
  • Coordinate with the procurement team, manage invoices, and maintain stock levels.
  • Identify and onboard patient or caregiver advocates for program engagement.
  • Facilitate patient visits, photo/video shoots, and ensure comfort during documentation.

Aid and Support Management:

  • Coordinate aid distribution and oversee the smooth operation of the nutrition center.
  • Work closely with the procurement team to manage invoices and maintain stock levels.

Requirements:

  • Graduate in any discipline; Master's in Social Work is a plus.
  • 1–2 years of experience in the social sector or community-facing roles.
  • Fluent in the local language and familiar with community and cultural context.
  • Basic Excel skills and comfort using computers, email, phone, and WhatsApp.
  • Must own a smartphone.
  • Passion for social change and patient well-being.

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