Customer Service
2 weeks ago
Key Responsibilities:
- Answer customer inquiries regarding products, services, or policies via phone, email, or chat.
- Resolve customer complaints and issues in a timely and effective manner.
- Provide product or service information, helping customers make informed decisions.
- Process orders, returns, and exchanges, ensuring accuracy and customer satisfaction.
- Maintain customer records and ensure up-to-date information is captured in the system.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Ensure compliance with company policies, procedures, and quality standards.
- Follow up with customers to ensure issues are resolved and provide additional support if needed.
- Handle billing inquiries, payment issues, and provide solutions in a professional manner.
- Stay updated on product/service changes, policies, and best practices to provide accurate information to customers.
- Contribute to improving customer service processes and enhancing the overall customer experience.
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Customer Service
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Navi Mumbai, Maharashtra, India NIIT Full timeAbout NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements.The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
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Customer Service
4 weeks ago
Navi Mumbai, Maharashtra, India NIIT Full timeAbout NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
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Customer Service
3 weeks ago
Navi Mumbai, Maharashtra, India NIIT Full timeAbout NIIT NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements.The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
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Customer Service
4 weeks ago
Navi Mumbai, Maharashtra, India NIIT Full timeAbout NIIT NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
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Customer Service
3 weeks ago
Navi Mumbai, Maharashtra, India NIIT Full timeAbout NIIT NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
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Customer Service
2 weeks ago
Navi Mumbai, Maharashtra, India NIIT Full timeAbout NIIT NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
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Customer Service
3 weeks ago
Navi Mumbai, Maharashtra, India NIIT Full timeAbout NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
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