SLA - (IC -Internal Contract) - Chennai
4 days ago
Role & responsibilities
Service Level Agreement Coordinator :
- Coordination of SLA (IC -Internal Contract) issuance in relationship with IC Factory Team, Banking Platform IT ISPL, Project Managers and the Beneficiaries
- Ability to work in an international environment
- Coordination of SLA (IC -Internal Contract) signature in relationship with onshore managers, beneficiaries and providers
- Make sure that the Legal documents delivery is compliant with the Project deliveries. Escalate blocking issues.
- Production of KPIs on SLAs (IC -Internal Contract)
- Scheduling, Preparing and leading Committee meetings.
- Co-ordinate with Legal and Compliance teams
- Adapt as per regulatory requirements.
- To initiate the contract once purchase or in house application is deployed.
- Once the SLA (IC -Internal Contract) is signed, ensure the service review is in place with beneficiaries and providers which includes KPIs, services etc
- Actively contributes to the overall governance of the SLA . (IC -Internal Contract)
- To manage the controls that are executed on SLA (IC -Internal Contract)
Preferred candidate profile
- 10 years of relevant working experience in SLA (IC -Internal Contract)
- Fluency in English both oral and written (mandatory)
- Ability to work in an international environment
- Knowledge of Legal documentation, Data Protection (GDPR), IT Security
- PPT, Excel also Power BI will be helpful
Legal experience or background is preferred on internal or external contract.
Interested candidate please share the CV -
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