SLA - (IC -Internal Contract) - Chennai

4 days ago


Chennai, Tamil Nadu, India Kiya Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Role & responsibilities

Service Level Agreement Coordinator :

  • Coordination of SLA (IC -Internal Contract) issuance in relationship with IC Factory Team, Banking Platform IT ISPL, Project Managers and the Beneficiaries
  • Ability to work in an international environment
  • Coordination of SLA (IC -Internal Contract) signature in relationship with onshore managers, beneficiaries and providers
  • Make sure that the Legal documents delivery is compliant with the Project deliveries. Escalate blocking issues.
  • Production of KPIs on SLAs (IC -Internal Contract)
  • Scheduling, Preparing and leading Committee meetings.
  • Co-ordinate with Legal and Compliance teams
  • Adapt as per regulatory requirements.
  • To initiate the contract once purchase or in house application is deployed.
  • Once the SLA (IC -Internal Contract) is signed, ensure the service review is in place with beneficiaries and providers which includes KPIs, services etc
  • Actively contributes to the overall governance of the SLA . (IC -Internal Contract)
  • To manage the controls that are executed on SLA (IC -Internal Contract)

Preferred candidate profile

  • 10 years of relevant working experience in SLA (IC -Internal Contract)
  • Fluency in English both oral and written (mandatory)
  • Ability to work in an international environment
  • Knowledge of Legal documentation, Data Protection (GDPR), IT Security
  • PPT, Excel also Power BI will be helpful

Legal experience or background is preferred on internal or external contract.

Interested candidate please share the CV -



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