SLA Management L5

5 days ago

Chennai, Tamil Nadu, India Teamware Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Title

SLA Management – SLA Management L5 (9.1–12 years)

Location: Chennai, Tamil Nadu

Skills Needed: SLA Management

Additional Skills (Preferred): Legal experience or background in internal/external contracts

Position Purpose

The SLA Coordinator will be responsible for the management, coordination, and governance of Service Level Agreements (Internal Contracts – IC). The role involves close collaboration with internal stakeholders, project managers, beneficiaries, providers, and legal/compliance teams to ensure effective SLA issuance, signing, monitoring, and review.

Responsibilities

Direct Responsibilities

Coordinate SLA (IC – Internal Contract) issuance with IC Factory Team, Banking Platform IT ISPL, Project Managers, and Beneficiaries.

Manage SLA (IC – Internal Contract) signature with onshore managers, beneficiaries, and providers.

Ensure legal documents align with project deliveries; escalate blocking issues where necessary.

Produce and maintain KPIs for SLA (IC – Internal Contract).

Schedule, prepare, and lead committee meetings.

Collaborate with Legal and Compliance teams; adapt to evolving regulatory requirements.

Initiate contracts upon deployment of purchase or in-house applications.

After SLA signing, ensure service reviews with beneficiaries and providers (covering KPIs, services, etc.).

Actively contribute to overall SLA governance.

Manage SLA control execution.

Contributing Responsibilities

Support SLA issuance and coordination with IC Factory Team, IT Office, Project Managers, and Beneficiaries.

Technical Skills

10+ years of relevant SLA (IC – Internal Contract) experience.

Strong knowledge of Legal documentation, Data Protection (GDPR), IT Security.

Qualifications

Education: Bachelor's degree or equivalent.

Experience: 9–12 years, with at least 10 years of relevant SLA/IC management experience.

Preferred: Legal experience or background in internal/external contracts.

Apply :

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