SLA - Mumbai
2 weeks ago
Role & responsibilities
CIB Service Level Agreements scope
Catalogue of Services & agreements standardization coordination
Coordination with global & Local CIB Managers/Owners to draft Catalogue of Services
Maintain the inventory of contracts and / or service catalogue
Produce management reports on the SLA inventory and / or Catalogue of Services
Location Service Level Agreements
Draft Service Level Agreements for the services provided to its Clients for CIB services
Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements specific to any country.
Become familiar with the Schedules of Services and understand what is required to complete the documents. Identification to be done leaning on Cluster Leads information. (For instance : the services, costs, service level parameters and any special conditions)
Contributing Responsibilities
Keep track of all technical changes (services, dates, SLA etc) and update all Service Level Agreements.(If applicable)
Coordinate closely with India TAX team/Business Heads / Managers for obtaining the Catalogue of Services sign off if applicable
Liaise with the onshore ITO Q&E SLA Indus team and program manager
Keep a log of all activity and produce management reports
Coordinate and follow up for SLA validation and signatures, subsequently execution of the SLA if applicable
Technical & Behavioral Competencies
Excellent written and verbal communication.
Familiarity with Service Level Agreements / contracts terminologies
Ability to work on large Inventory of contracts & data
Prior experience of contract drafting
Knowledge of Intra Group Service Level Agreements and contract administration
Ability to manage multiple stakeholders
Experience - 5 Years
Location : Chennai
Shift : Any shift
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