Assistant Manager- SLA- IC

2 weeks ago

Chennai, Tamil Nadu, India BNP Paribas Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Position Purpose

Service Level Agreement IC(Internal Contract) Coordinator

Onshore SLA- IC(Internal Contract) Controls Coordinator

Responsibilities

Direct Responsibilities

  • Service Level Agreement Coordinator
  • Coordination of SLA (IC -Internal Contract) issuance in relationship with IC Factory Team, Banking Platform IT ISPL, Project Managers and the Beneficiaries
  • Ability to work in an international environment
  • Coordination of SLA (IC -Internal Contract) signature in relationship with onshore managers, beneficiaries and providers
  • Make sure that the Legal documents delivery is compliant with the Project deliveries. Escalate blocking issues.
  • Production of KPIs on SLAs (IC -Internal Contract)
  • Scheduling, Preparing and leading Committee meetings.
  • Co-ordinate with Legal and Compliance teams
  • Adapt as per regulatory requirements.
  • To initiate the contract once purchase or in house application is deployed.
  • Once the SLA (IC -Internal Contract) is signed, ensure the service review is in place with beneficiaries and providers which includes KPIs, services etc
  • Actively contributes to the overall governance of the SLA . (IC -Internal Contract)
  • To manage the controls that are executed on SLA (IC -Internal Contract)

Contributing Responsibilities

Coordination of SLA (IC -Internal Contract) issuance in relationship with IC Factory Team, Banking Platform IT Office, the Project Manager and the Beneficiaries

Technical & Behavioral Competencies

Technical:

  • 10 years of relevant working experience in SLA (IC -Internal Contract)
  • Fluency in English both oral and written (mandatory)
  • Ability to work in an international environment
  • Knowledge of Legal documentation, Data Protection (GDPR), IT Security
  • PPT, Excel also Power BI will be helpful

Behavioral:

  • Good communication with internal and onshore stakeholder Management.
  • Thrives in collaborative environment with Customer-focused mindset.
  • Teamwork and Initiative mindset

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Attention to detail / rigor

Client focused

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to manage a project

Ability to manage / facilitate a meeting, seminar, committee, training

Ability to set up relevant performance indicators

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 10 years

Other/Specific Qualifications (if required)

Legal experience or background is preferred on internal or external contract

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