Assistant Manager

1 day ago


Chennai, Tamil Nadu, India EXL Talent Acquisition Team Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Primary Responsibility Handling Contact Center (Life Policy Admin & Claims) for a US based client. Performance Parameters Process performance – as per agreed SLAs/ KPIs  Quality and AHT Improvement  Customer Satisfaction Level of subject matter expertise Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance.  Assist new hires such that they are productive on the floor in the shortest possible time frame. Handle escalations/ Supervisor calls Provide inputs on process and system to the team members. Client Interaction, where required at the level of Supervisors.  Ensure compliance with internal policies and procedures, external regulations and information security standards. Conduct Reward and Recognition ceremonies along with other engagement activities Prepare and propose plan for attrition control and employee development Competencies & Skills Good experience in handling contact center operations Good comprehension and proficient voice skills High level of computer proficiency. Coaching and Feedback ability. Clear written and verbal communication. Has a bias for action. Superior Implementation Intellectually agile and analytical Operations Management Makes the Client the compelling focus of the business Wins the talent war through effective people management Values & Behavior Customer Service Orientation. Quality Orientation. Empathy for effective on the job coaching and feedback.


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    Chennai, Tamil Nadu, India Marriott International, Inc Full time ₹ 4,00,000 - ₹ 8,00,000 per year

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    Chennai, Tamil Nadu, India Marriott International Full time ₹ 12,00,000 - ₹ 36,00,000 per year

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    Chennai, Tamil Nadu, India Rajeshwari Enterprise Full time ₹ 2,00,000 - ₹ 6,00,000 per year

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    Chennai, Tamil Nadu, India Amazon Fulfillment Centre and Service Provider Full time ₹ 2,00,000 - ₹ 6,00,000 per year

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    Chennai, Tamil Nadu, India Urbanrise Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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    Chennai, Tamil Nadu, India UDS Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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    Chennai, Tamil Nadu, India Propleaf Realty Tech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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    Chennai, Tamil Nadu, India plnty Full time ₹ 2,50,000 - ₹ 7,50,000 per year

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    Chennai, Tamil Nadu, India SPM Hr Solutions Full time ₹ 2,50,000 - ₹ 7,50,000 per year

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