International Voice Process Executive- Chennai

4 days ago

Chennai, Tamil Nadu, India Global Serve Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

International Voice Process- Chennai, Kovilambakkam- Call , ,

Job Title: Customer Support Associate International Voice Process

Location: Chennai

Experience Required: 1 Year (International Voice Process preferred)

Process: Walmart International Customer Support

Job Description:

We are looking for enthusiastic customer support professionals with prior experience in international voice process to handle inbound and outbound calls for global customers.

Key Responsibilities:

  • Handle customer queries via voice calls in a professional and empathetic manner.
  • Provide accurate information related to products, orders, deliveries, returns, and billing.
  • Resolve customer issues effectively within defined SLAs.
  • Escalate complex queries to higher support levels when required.
  • Ensure high standards of customer satisfaction and call quality.
  • Document call details and update CRM tools accurately.
  • Adhere to process compliance, policies, and guidelines.

Skills Required:

  • Excellent verbal communication skills in English (neutral/US accent preferred).
  • Ability to handle international customers with patience and empathy.
  • Good listening and problem-solving skills.
  • Basic knowledge of e-commerce/retail processes is an added advantage.
  • Proficiency in MS Office and CRM tools.
  • Willingness to work in rotational shifts (including night shifts).

Educational Qualification:

  • Graduate / Undergraduate (with relevant experience).

Salary & Benefits:

  • Competitive salary (based on experience & skills).
  • Performance incentives.
  • Transportation (as per company policy).
  • Health insurance and other employee benefits.
  • Opportunities for career growth within the process.

Night shift

Cab is available

5 days working

2 rotational weeks off

1 year of Voice experience is a must

12th and above is accepted

Chennai, Kovilambakkam

Walk in interview

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