International Voice Process

12 hours ago

Chennai, Tamil Nadu, India HCLTech Full time ₹ 2,00,000 - ₹ 6,00,000 per year

HCLTech Walkin drive -International Voice Process (Experienced)
23th October 2025

Experience:
(1- 4 Years)

Shift: UK Shift

Mode of interview:
Walkin

Date: 23th October 2025

Timing:
10:30 AM to 2:00 PM

Contact HR:
Dharani

Work Location - Navallur.

Interview Location:
ETA 3-
Techno
Park,
Sandhiya info city
Special
Economic
Zone,
33,
Rajiv
Gandhi
Salai,
Navallur
Village
and
Panchayat,
Thiruporur
Panchayat
Union,
Navallur,
Tamil
Nadu
603103,
India
.

Job Summary:

We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have

1-3 years of experience in international calling, specifically supporting UK clients.

Key Responsibilities:

  • Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
  • Address client issues related to services, transactions, or operational concerns.
  • Maintain detailed and accurate records of all client interactions using CRM tools.
  • Escalate unresolved issues to internal teams and ensure timely follow-up.
  • Collaborate with internal departments to enhance client satisfaction and service delivery.
  • Ensure compliance with UK data protection and service standards.

Required Skills and Experience:

  • 1-3 years of experience in international voice-based client support, preferably with UK clients.
  • Excellent spoken English with a neutral or UK-accented tone.
  • Strong interpersonal, communication, and problem-solving skills.
  • Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
  • Willingness to work full-time from the Navallur, Chennai office (no hybrid/remote option).

Preferred Qualifications:

  • Bachelors degree in any discipline.
  • Certifications in client service or voice process operations are a plus.

Understanding of UK business culture and client expectations.

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