International Voice process

35 minutes ago

Chennai, Tamil Nadu, India deltaclass technology solutions Full time ₹ 30,00,000 - ₹ 60,00,000 per year
Work Location: Chennai- Ambattur 6 Interview Location: HCL - AMB 6), South Phase, Ambattur Industrial Estate, 8, Madras Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu Job description HCL Tech - International Voice process for Banking Sector (EXPERIENCED)- 4th & 7th Mar
HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.
Designation: Customer Support Process: Inbound Calling. * No sales or upselling or cross selling. * Experience: 1 to 3 Yrs in Voice process (Proper documentation for all companies mandatory & no history of abscond) Shift: Rotational Shift
Responsibilities
  • Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
  • Responding to queries regarding our products, services, data and client accounts
  • Managing multiple client queries at once
  • Utilizing workflow tools to manage your own workload
  • Contributing to the achievement of team targets including service levels and quality measures
  • Maintain accurate records of customer communication and discussions using the appropriate internal system/s
  • Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
  • Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
  • Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
  • Deliver great clients and consumers service and seek to exceed client / consumer expectations

Mandatory qualifications: Excellent communication skills both verbal and written Mandatory. A problem solving mind-set. The ability to multi task Able to work well as an individual and as part of a team Minimum 12th is mandatory.

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