Sales Team Lead

2 weeks ago

Mumbai, Maharashtra, India FatakPay Full time ₹ 9,00,000 - ₹ 12,00,000 per year

  1. Team Management and Supervision:

  2. Lead, motivate, and monitor a team of telesales agents to meet individual and team sales targets.

  3. Schedule and manage team shifts, ensuring adequate staffing during peak hours.

  4. Track daily, weekly, and monthly performance metrics like lead conversion, revenue, and call productivity.

  5. Sales Performance and Coaching:

  6. Provide regular training and coaching to enhance selling skills, product knowledge, and communication abilities.

  7. Conduct performance reviews, set clear goals, and identify opportunities for improvement.

  8. Share sales best practices and motivate the team to achieve targets.

  9. Sales Strategy Execution:

  10. Develop and implement sales techniques and strategies to drive better conversion rates.

  11. Work closely with leadership to execute campaigns, promotions, and target-driven initiatives.

  12. Track lead pipeline and ensure timely follow-ups on leads and prospects.

  13. Customer Engagement and Problem Solving:

  14. Ensure agents maintain a professional, customer-focused approach during calls.

  15. Address escalations or customer objections to ensure a positive sales experience.

  16. Identify gaps in processes that impact sales performance and recommend improvements.

  17. Reporting and Performance Analysis:

  18. Prepare and share detailed sales performance reports with leadership.

  19. Analyze team performance data to identify trends, successes, and areas for development.

  20. Ensure accuracy in reporting lead conversions, revenue generation, and agent productivity.

  21. Team Motivation and Engagement:

  22. Build a positive, competitive, and energetic team environment.

  23. Recognize top performers and implement incentive programs to drive results.
  24. Promote teamwork and maintain high agent morale.

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