Team Lead

24 hours ago

Mumbai, Maharashtra, India Tenb Fintech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Assistant Manager Outbound Sales

Location: Mumbai

Function: Sales & Business Operations

Experience: 6 -12 years

Role Overview :

We are looking for a high-performing Assistant Manager from a outbound contact center space to lead a large tele-sales team focused on driving business results through outbound calling efforts. The ideal candidate brings deep experience in managing outbound sales teams, strong command over performance metrics, and the ability to drive execution excellence while maintaining service quality.

Key Responsibilities:

  • Tele-Sales Team Management
  • Manage and lead a team of 1520 outbound tele-sales executives
  • Ensure daily performance targets (logins, calls, conversions) are met and exceeded
  • Conduct regular team huddles, feedback sessions, and performance reviews
  • Operational Metrics Ownership

Monitor and drive KPIs including:

  • Attrition, Shrinkage, Occupancy, Login Hours
  • Productivity, Conversion %, AHT, Contractibility
  • Dialer utilization and lead penetration
  • Ensure 100% adherence to SOPs, quality parameters, and call hygiene

Stakeholder & SLA Management

  • Act as a bridge between on-ground tele-sales teams and business stakeholders
  • Collaborate closely with Quality, HR, Training, and Product teams to drive performance
  • Own key SLAs linked to sales volumes, TATs, and lead utilization

Process Excellence & Escalation Handling

  • Identify workflow gaps and proactively implement process improvements
  • Resolve escalations and lead by example in high-pressure or volume surge environments
  • Support hiring, training, and team development initiatives

What Were Looking For:

  • 6-12 years of relevant experience in outbound tele-sales / inside sales
  • Minimum 2-3 years in a team lead / assistant manager capacity managing 15+ reportees
  • Hands-on with sales CRMs, dialers (e.g., Ameyo, Exotel), Excel, and reporting tools
  • Strong understanding of operational levers and BPO/tele-sales metrics
  • Excellent communication, people management, and problem-solving skills

Good to Have :

  • BFSI or Fintech experience preferred
  • Exposure to scaling teams in high-growth environments
  • Certifications in team leadership, MIS, or CRM analytics

Why Join Us?

  • High-impact role in a fast-paced, metrics-driven environment
  • Opportunity to lead high-performing tele-sales teams at scale
  • Collaborative culture with strong focus on execution and ownership

  • Technical Service Desk(Team Lead)

    2 days ago

    Mumbai, Maharashtra, India Team Computers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We have excellent opening for the position of Technical Service Desk (Team Leader).Qualification: Any graduateExperience: 3 to 6 YrsJob Location: Andheri (Chakala)JD as followsAble to handle Technical team, Excellent technical knowledge and can Troubleshoot Windows, MAC, MS office, Teams, One drive, Pidilite applicationsResponsible for incident handling...

  • Team Lead, Team Lead

    7 days ago

    Mumbai, Maharashtra, India Amazon Full time

    DESCRIPTIONAt Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is seeking Team leads for our transportation team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe re...

  • Team Lead

    2 days ago

    Mumbai, Maharashtra, India Valkyrie People Consulting Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Position: Team Lead – Remote Recruiter Location: Remote (Work from Home) Company: Valkyrie People Consulting Employment Type: Full-timeAbout Us:Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring. We specialize in executive search, recruitment process outsourcing, and...

  • Team Lead, Team lead

    6 days ago

    Mumbai, Maharashtra, India Amazon Full time

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...

  • Team Lead

    2 days ago

    Mumbai, Maharashtra, India The Hiring Company Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Job Title: Team LeadLocations: Goregaon, Malad, Kandivali (1 Team Lead for each location)Salary: Up to ₹25,000 per monthAbout the Role: We are looking for dynamic Team Leads to supervise and coordinate field teams for a government survey project in Mumbai.Each Team Lead will be responsible for managing surveyors in their respective location, ensuring...

  • Team Lead

    2 days ago

    Mumbai, Maharashtra, India Prism Partners Full time US$ 90,000 - US$ 1,20,000 per year

    Role DescriptionThis is a full-time on-site role for a Team Lead. Located in Singapore, the Team Lead will oversee day-to-day operations, coordinate team activities, provide guidance and support to team members, ensure project deadlines are met, and communicate effectively with stakeholders. The Team Lead will also be responsible for performance management,...

  • Team Lead

    2 days ago

    Mumbai, Maharashtra, India OneInsure Full time US$ 60,000 - US$ 1,20,000 per year

    We're hiring a Team Lead (Life Insurance Telesales) with 4+ yrs experience. Must drive end-to-end sales, convert leads from shared data, manage a team, ensure targets, coach members & maintain performance and quality compliance.

  • Team Lead

    2 days ago

    Mumbai, Maharashtra, India RECEX Pvt. Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role Overview: We are seeking a dynamic and results-oriented Inside Sales Team Leader to lead our high-energy domestic sales team. This individual will be a key driver of our primary revenue engine, responsible for guiding a team of Inside Sales Executives who engage with high-intent leads, convert prospects, and maximize customer lifetime value. You will...

  • Team Lead

    5 days ago

    Mumbai, Maharashtra, India upGrad International Full time

    Designation- Team Lead OperationsBU- Working ProfessionalLocation- Mumbai (Andheri-Marol)Salary Range- 7LPA-8LPAShift Details- Mon- Fri | 12:30PM- 9:30PM | Work From Office | (1-way drop-off facility for females)We are looking for a candidate with 3+ years of experience in Operations, strong communication skills, and prior experience in leading and managing...

  • Team Lead

    2 days ago

    Mumbai, Maharashtra, India upGrad Full time ₹ 7,00,000 - ₹ 8,00,000 per year

    Designation- Team Lead OperationLocation- Mumbai (Andheri-Marol)Salary Range- 7LPA-8LPAShift Details- Mon- Fri | 12:30PM- 9:30PM | Work From Office | (1-way drop-off facility for females)We are looking for a candidate with 3+ years of experience in Operations, strong communication skills, and prior experience in leading and managing a team.Role SummaryupGrad...