Team Lead

16 hours ago

Mumbai, Maharashtra, India Tenb Fintech Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title: Assistant Manager Outbound Sales

Location: Mumbai

Function: Sales & Business Operations

Experience: 6 -12 years

Role Overview :

We are looking for a high-performing Assistant Manager from a outbound contact center space to lead a large tele-sales team focused on driving business results through outbound calling efforts. The ideal candidate brings deep experience in managing outbound sales teams, strong command over performance metrics, and the ability to drive execution excellence while maintaining service quality.

Key Responsibilities:

  • Tele-Sales Team Management
  • Manage and lead a team of 1520 outbound tele-sales executives
  • Ensure daily performance targets (logins, calls, conversions) are met and exceeded
  • Conduct regular team huddles, feedback sessions, and performance reviews
  • Operational Metrics Ownership

Monitor and drive KPIs including:

  • Attrition, Shrinkage, Occupancy, Login Hours
  • Productivity, Conversion %, AHT, Contractibility
  • Dialer utilization and lead penetration
  • Ensure 100% adherence to SOPs, quality parameters, and call hygiene

Stakeholder & SLA Management

  • Act as a bridge between on-ground tele-sales teams and business stakeholders
  • Collaborate closely with Quality, HR, Training, and Product teams to drive performance
  • Own key SLAs linked to sales volumes, TATs, and lead utilization

Process Excellence & Escalation Handling

  • Identify workflow gaps and proactively implement process improvements
  • Resolve escalations and lead by example in high-pressure or volume surge environments
  • Support hiring, training, and team development initiatives

What Were Looking For:

  • 6-12 years of relevant experience in outbound tele-sales / inside sales
  • Minimum 2-3 years in a team lead / assistant manager capacity managing 15+ reportees
  • Hands-on with sales CRMs, dialers (e.g., Ameyo, Exotel), Excel, and reporting tools
  • Strong understanding of operational levers and BPO/tele-sales metrics
  • Excellent communication, people management, and problem-solving skills

Good to Have :

  • BFSI or Fintech experience preferred
  • Exposure to scaling teams in high-growth environments
  • Certifications in team leadership, MIS, or CRM analytics

Why Join Us?

  • High-impact role in a fast-paced, metrics-driven environment
  • Opportunity to lead high-performing tele-sales teams at scale
  • Collaborative culture with strong focus on execution and ownership

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