Lead - Account Management

5 hours ago

Mumbai, Maharashtra, India Team Pumpkin Full time ₹ 15,00,000 - ₹ 25,00,000 per year
ROLE OVERVIEW

As the Lead – Account Management, you will be the strategic driver behind key client relationships, overseeing Account Managers and ensuring exceptional service delivery. This role demands strong leadership, client-handling expertise, and a proactive mindset to foster business growth. You will serve as the bridge between clients and internal teams, ensuring all deliverables meet the highest standards while aligning with client goals and timelines.

KEY RESPONSIBILITIES
Client Engagement & Strategy

Own and nurture high-value client relationships with a long-term partnership mindset.

Ensure a seamless onboarding experience for new clients, setting the tone for successful collaboration.

Lead regular client interactions – through calls, emails, and meetings – to ensure satisfaction, gather feedback, and align on expectations.

Address and resolve client queries or escalations promptly and professionally.

Identify upsell and cross-sell opportunities to drive account growth and increase revenue.

Present strategic recommendations, performance reports, and project progress updates.

Team Leadership & Development

Mentor and manage a team of Account Managers to ensure consistent and high-quality service delivery.

Review client briefs with Account Managers to ensure accuracy, clarity, and alignment with scope.

Guide the team to meet departmental KPIs and individual performance goals.

Coach team members, conduct regular check-ins, and support career growth.

Project Oversight & Delivery

Coordinate cross-functional collaboration across Creative, Tech, Analytics, and Operations teams to ensure projects are executed on time and within budget.

Oversee the quality of deliverables across all stages and ensure alignment with client expectations.

Monitor project workflows, troubleshoot bottlenecks, and implement process improvements.

Maintain accurate documentation, briefs, and client communications.

Reporting & Financial Management

Own reporting schedules – weekly, fortnightly, and monthly – covering project performance, client satisfaction, and revenue metrics.

Track project budgets, profitability, and financial performance of client accounts.

Ensure alignment of team output with the defined Scope of Work and commercial agreements.

Process Excellence & Innovation

Continuously evaluate and enhance internal workflows and account management processes.

Standardize best practices across teams and ensure adherence to SOPs.

Foster a collaborative and communicative work environment across departments.

SKILLS & EXPERIENCE REQUIRED

4–6 years of experience in client servicing/account management, with at least 2–3 years in a leadership role.

Proven ability to manage large clients/account across sectors or verticals.

Strong team management and mentoring skills.

Excellent written and verbal communication.

Exceptional organizational and time-management skills.

Strong commercial acumen with experience in managing budgets and financial reporting.

Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint), and familiarity with project management tools (e.g., Asana, Trello, MS Project, ).

Experience in digital marketing, creative services, or tech-driven projects is a plus.

WHAT WE'RE LOOKING FOR

A people-first leader who inspires trust and brings out the best in others.

A strategic thinker who can balance client needs with internal capabilities.

A proactive problem-solver and process improver.

A detail-oriented executor who doesn't lose sight of the big picture.

A collaborative communicator who ensures smooth coordination across teams.

  • Senior Accounting Manager

    4 days ago

    Mumbai, Maharashtra, India FinStrat Management Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Role FinStrat Management ("FSM") is seeking a motivated individual to join our team as a client-facing Senior Accounting Manager. This is a full-time role, managing accounting operations and financial reporting for a number of FSM clients. This is a great opportunity to build a team, implement best practices, and help scale both the company and its...

  • Manager - Accounts Receivable

    3 weeks ago

    Mumbai, Maharashtra, India Corenza Talent Management Private Limited Full time

    About Company : A well-funded startup revolutionizing healthy snacking with a diverse range of clean-label, gluten-free, and preservative-free products. Focused on convenience and health, the company continues to set new benchmarks in the Description:Role Objective : Act as the backbone of customer financial relationships across Quick Commerce, Platforms,...

  • Financial Services Manager

    2 weeks ago

    Mumbai, Maharashtra, India beBeeChartered Full time ₹ 30,00,000 - ₹ 50,00,000

    Role OverviewJob Description:We are seeking a seasoned finance professional to lead our team of accountants. This individual will oversee the delivery of services, including bookkeeping, accounting, month-end closing, and tax compliance for a portfolio of large clients.The successful candidate will have strong leadership skills, with experience in managing...

  • Account Lead

    2 weeks ago

    Mumbai, Maharashtra, India Jio Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Posted Date29 Jul 2025- Function/Business AreaSales and Distribution- LocationMumbai- Job Responsibilities1) Build & Manage CXO engagements in the assigned Accounts to the team 2) Ensure Value Creation through Innovation from Jio`s services & digital platform to lead specific initiatives 3) Build a strong O2C discipline to manage funnel, account...

  • Fund Accountant

    3 weeks ago

    Mumbai, Maharashtra, India Vivriti Asset Management Full time

    About Vivriti GroupVivriti Group is a trailblazer in the mid-market lending space, offering customized debt solutions to mid-sized enterprises. The group operates through two core businesses:1. Vivriti Capital Limited: A systematically important Non-Banking Financial Company (NBFC ND-SI) regulated by the Reserve Bank of India (RBI). Vivriti Capital has...

  • Fund Accountant

    1 week ago

    Mumbai, Maharashtra, India Vivriti Asset Management Full time

    About Vivriti GroupVivriti Group is a trailblazer in the mid-market lending space, offering customized debt solutions to mid-sized enterprises. The group operates through two core businesses:Vivriti Capital Limited: A systematically important Non-Banking Financial Company (NBFC ND-SI) regulated by the Reserve Bank of India (RBI). Vivriti Capital has...

  • Fund Accountant

    2 weeks ago

    Mumbai, Maharashtra, India Vivriti Asset Management Full time

    About Vivriti Group Vivriti Group is a trailblazer in the mid-market lending space, offering customized debt solutions to mid-sized enterprises. The group operates through two core businesses: Vivriti Capital Limited : A systematically important Non-Banking Financial Company (NBFC ND-SI) regulated by the Reserve Bank of India (RBI). Vivriti Capital has...

  • General Manager

    3 weeks ago

    Mumbai, Maharashtra, India LEAD Group Full time

    General manager - SCM FinanceABOUT THE ROLE The General Manager SCM Finance will play a pivotal role in driving financial strategy and decision support for the Supply Chain function. This role requires a highly analytical finance professional with hands-on experience in manufacturing, logistics, and 3PL environments. The ideal candidate will work closely...

  • General Manager

    2 weeks ago

    Mumbai, Maharashtra, India LEAD Group Full time

    General manager - SCM Finance ABOUT THE ROLE The General Manager SCM Finance will play a pivotal role in driving financial strategy and decision support for the Supply Chain function. This role requires a highly analytical finance professional with hands-on experience in manufacturing, logistics, and 3PL environments. The ideal candidate will work closely...

  • Fund Accountant

    1 week ago

    Mumbai, Maharashtra, India Vivriti Asset Management Full time

    About Vivriti GroupVivriti Group is a trailblazer in the mid-market lending space, offering customized debt solutions to mid-sized enterprises. The group operates through two core businesses:Vivriti Capital Limited: A systematically important Non-Banking Financial Company (NBFC ND-SI) regulated by the Reserve Bank of India (RBI). Vivriti Capital has...