
Customer Service
12 hours ago
Roles and Responsibilities
- Handle customer calls, resolve queries, and provide excellent customer service to ensure high levels of satisfaction.
- Prepare MIS reports on a regular basis to track key performance indicators (KPIs) such as call volume, resolution rates, and first-call resolution rates.
- Provide timely support to customers through effective query resolution and issue escalation when necessary.
Desired Candidate Profile
- Strong skills in calls handling, customer complaints management, mis report preparation, query resolution, and customer service excellence.
Ability to work effectively under pressure while maintaining attention to detail and meeting deadlines.
Escalate unresolved issues to the appropriate internal teams
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