VP - Contact Centre(Ecomm/OTA)

2 days ago


Mumbai, Maharashtra, India Customer Capital Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Customer Capital
is at the forefront of providing innovative Product as a Service- solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms— including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to serve the end customers of our clients.

As a funded company founded by industry veterans in India, Customer Capital leverages a robust SaaS cloud-based platform to power these comprehensive solutions. Our expertise lies in combining loyalty with commerce to drive meaningful customer interactions and boost engagement. Join us to be part of a dynamic team that is transforming the landscape of loyalty and commerce for some of the biggest names in the industry.

Customer Capital is seeking an experienced
VP, Contact Centre to lead and optimize our call centre operations and customer service strategies.
This role will drive operational excellence, enhance customer satisfaction, and ensure a seamless contact centre experience.

Key Responsibilities:

·      Oversee call centre operations, ensuring efficiency, quality, and performance optimization.

·      Develop and implement customer service strategies to enhance satisfaction and retention.

·      Lead, mentor, and manage contact centre teams, ensuring high engagement and productivity.

·      Utilize data-driven insights to improve service metrics and operational effectiveness.

·      Collaborate with cross-functional teams to align customer service initiatives with business goals.

·      Ensure compliance with industry standards, policies, and regulatory requirements.

·      Drive process improvements, automation, and technology adoption for enhanced service delivery.

·      Monitor and analyze KPIs, including customer satisfaction (CSAT), first-call resolution (FCR), and service levels (SLAs).

Qualifications & Experience:

·      
10+ years
of experience in call centre operations, customer service, or customer experience leadership.

·      Proven expertise in managing large-scale contact centres and driving operational success.

·      Strong leadership skills with experience in team development and performance management. Strategic mindset with the ability to drive innovation and customer-centric improvements.

·      Excellent communication, problem-solving, and decision-making abilities.

·      Familiarity with customer service technologies, CRM systems, and omnichannel platforms.



  • Mumbai, Maharashtra, India Cygnus Ad Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Contact Centre Manager to lead outsourced partner ops across call centre & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teams Required Candidate profile8–12 yrs exp in contact centre/customer service ops with proven expertise in...

  • Call Centre Manager

    5 days ago


    Mumbai, Maharashtra, India ITAA Education Full time ₹ 7,20,000 per year

    February 24, 2022, Position 2, Mumbai, SalesDescriptionSalary offer – 5.50 Lacs – 6.00 LacsTotal Year of Exp – 6 -8 YearsThe candidate is required to set up a call center including co-ordination for the technical setup (including hardware, software. network) and preparation of SOP.Must be having track record of developing & implementing result oriented...

  • kyc vp

    7 days ago


    Mumbai, Maharashtra, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    **Job Description:Job Title: KYC VP/AVPLocation: Mumbai, IndiaRole DescriptionDIPL (erstwhile DBC), Mumbai is a wholly owned subsidiary of Deutsche Bank and serves as a talent pool for Deutsche Bank. Wealth Management Centre at DBC services the global Wealth Management (WM) division. Deutsche Bank Wealth Management division is part of Deutsche Banks Private,...

  • VP - Administration

    2 weeks ago


    Mumbai, Maharashtra, India Aspect Global Ventures Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    GROUP PROFILEA diversified conglomerate with a robust presence across multiple sectors including Hospitality, Real Estate, Infrastructure, Bullion, Industry, Energy, Sports & Entertainment.Our global footprint spans key international markets such as UAE, USA, UK, Japan, Singapore, and Mauritius.Refer group website for more details.POSITION SUMMARYThe Vice...


  • Navi Mumbai, Maharashtra, India Reliance Jio Infocomm Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Posted Date 10 Oct 2025 Function/Business Area Customer Service Location Navi Mumbai Job Responsibilities Ensure smooth and efficient day to day operations within the team Drive performance effectiveness and customer experience Coach assigned Advisors on observed areas of improvement Conduct analysis and drive...


  • Mumbai, Maharashtra, India crescendo global Full time ₹ 1,50,00,000 - ₹ 2,50,00,000 per year

    Job Description Position: VP- TransformationExperience: 12 yearsLocation: Mumbai (Hybrid)Discipline: AnalyticsJob Type: PermanentContact Name: Priya BhatiaContact Email: Job Reference: 80573Published: about 5 hours agoVice President- Transformation Lead high-impact transformation across asset management life cycles. This senior leadership role is...


  • Mumbai, Maharashtra, India Global Hunt Full time ₹ 60,00,000 - ₹ 70,00,000 per year

    Job Description Job DetailsExperience: 12-18 Years Salary: 60,00,000-70,00,000 Opening(s): 1 Posted Date: Hiring For Leading MNCDesignation VP - Derivatives Platform StratsContribute to the development of a comprehensive platform for vanilla and structured productsfrom product modeling to pricing, ordering, and life cycle events Work closely...


  • Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company OverviewSir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment to...


  • Mumbai, Maharashtra, India JPMorgan Chase Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are looking for a new member to join our Interest Rates team in the Model Risk Governance and Review Group which is responsible for end-to-end model risk management across the firm. As a Quant Model Risk Associate/VP you will assess and help mitigate the model risk of complex models used in the context of valuation, risk measurement, the calculation of...


  • Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,GreetingsSir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all.We currently have openings for Patient Relation Executive', details for the same are given belowCandidates Requirement:...