Contact Centre Manager

3 days ago


Mumbai, Maharashtra, India Cygnus Ad Consulting Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Contact Centre Manager to lead outsourced partner ops across call centre & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teams

Required Candidate profile

8–12 yrs exp in contact centre/customer service ops with proven expertise in outsourced/vendor mgmt, billing governance & social media support. Skilled in customer experience & escalation handling.



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