Centre Manager

House of Cure, India's first co-working space for Medical Professionals looking for Centre Manager for Khar and Lower Parel Centre.

Apply here and after applying send Hi on whatsapp

Job Profile: Centre Manager

Job Purpose

To lead and manage all administrative, operational, and customer care functions of the House of Cure clinic/co‑working centre. This person ensures smooth day‑to‑day operations, high quality of customer experience, efficient resource utilisation, compliance with healthcare and safety standards, and supports growth of the membership/subscription/bookings business.

Key ResponsibilitiesOverseeing Customer Care & Experience with Team

· Handle all customer inquiries (phone, WhatsApp, email, in‐person) promptly and professionally.

· Manage bookings for cabins, conference rooms, dentists/non‑dental, etc. Ensure smooth scheduling, accurate records.

· Onboarding new members / practitioners: explain membership plans, pricing, rules, facilities.

· Collect feedback, address complaints, follow up.

· Maintain high levels of customer satisfaction; ensure waiting area, reception, client touchpoints are clean, welcoming, efficient.

Operations Management

· Oversee daily centre operations: reception desk, Consulting Rooms, Procedure Rooms, housekeeping, sterilization, pantry, internet/IT, utilities, facility maintenance.

· Ensure medical/treatment rooms are ready, clean, stocked, sterilised per protocols.

· Manage medical waste disposal.

· Oversee security, safety, hygiene standards.

· Manage inventory: supplies (sterilisation materials, cleaning, pantry, stationery, etc.).

· Coordinate with suppliers / vendors for maintenance, supplies, equipment.

Administration & Back‑Office

· Maintain records: bookings, memberships, payments, invoices, complaints, feedback.

· Assist in billing, accounting support (coordinating with finance / external agency if any).

· Documentation & printing support.

· Maintaining practitioner / member contracts, agreements.

· Scheduling staff (receptionists, cleaners, etc.), leave management.

· Oversee time slots / cabin usage, ensure utilisation is maximised.

· Prepare daily / weekly / monthly operations reports, metrics.

Membership / Packages / Pricing Implementation

· Implement membership plans and packages: monitor validity, hours used, renewals, upgrades.

· Assist in pricing review: feedback from customers, utilisation, competitor benchmarking.

· Promotional offers / packages; coordinate with marketing for member‑driven campaigns.

Team Management

· Supervise front desk/reception, cleaning/housekeeping, sterilisation staff, possibly security or assistants.

· Train staff in customer etiquette, hygiene & sterilisation protocols, safety.

· Ensure staff follow SOPs.

· Set performance expectations, monitor KPIs, give feedback.

Compliance & Quality Assurance

· Ensure all health / medical facility standards are met.

· Maintain records for audits if needed.

· Ensure cleanliness, patient safety, privacy, etc.

· Adherence to legal/regulatory requirements.

Coordination/Communication

· Serve as the internal point of contact between practitioners/members and operations.

· Coordinate with founders/leadership for strategic inputs.

· Ensure communications (notifications, changes, downtime etc.) are passed on to members.

· Coordinate with marketing / community engagement.

Key Performance Indicators (KPIs)

· Booking occupancy rate (cabins / rooms) vs capacity

· Growth in membership numbers

· Customer satisfaction score / Net Promoter Score (NPS)

· Number of complaints resolved and time to resolution

· Room readiness / cleanliness and sterilisation compliance rate

· Revenue from memberships/bookings vs targets

· Operational cost control (supplies, utilities, maintenance)

· Rate of renewals / upgrades for memberships

Required Qualifications & Skills

Must-have:

· Bachelor's degree (Business Administration, Healthcare Management etc.) or relevant experience

· Experience in administrative operations (ideally in healthcare / clinics / co‑working / shared service spaces)

· Strong customer service skills

· Good people management skills

· Good organizational and multitasking ability

· Familiarity with hygiene, sterilisation, safety standards in healthcare facility

· Basic financial literacy (billing, payments, invoicing)

· Good communication skills (verbal & written)

· Problem‑solving skills; ability to anticipate issues and take initiative

Nice-to-have:

· Experience with working in Large Hospital OPD complex, Chain of Diagnostic Centre

· Experience with property management or co‑working space operations

· Experience in working with 5 Star Hospitals guest relations / front office

· Familiarity with medical software / patient management systems

· Experience in membership/subscription models

· Knowledge of local regulations in healthcare / clinic licensing

· Exposure to facility design / layout planning

· Digital skills: managing online bookings, social media or support tools

Work Conditions

• Based in the House of Cure centre (on‑site).
• Supervise staff and frontline interactions; being hands‑on when required.
• Must ensure high standard of cleanliness and safety.
• Highly responsive to clients and practitioners.

Experience

• Preferably 3‑5 years in clinic / facility operations / co‑working space management / customer support roles.
• Experience in healthcare facility (clinic) admin is a strong plus.
• Proven track record of managing multiple tasks, leading small teams, improving operational efficiencies.

Job Types: Full-time, Permanent

Pay: ₹20, ₹50,000.00 per month

Work Location: In person