Call Centre Manager

7 hours ago

Mumbai, Maharashtra, India ITAA Education Full time ₹ 7,20,000 per year

February 24, 2022, Position 2, Mumbai, Sales

Description

Salary offer – 5.50 Lacs – 6.00 Lacs

Total Year of Exp – 6 -8 Years

  • The candidate is required to set up a call center including co-ordination for the technical setup (including hardware, software. network) and preparation of SOP.
  • Must be having track record of developing & implementing result oriented processes in service delivery with improved customer service. To lead a team of around 30 staff from Customer Care and Sales Call Centre.
  • To be responsible for Call Centre for client marketing inbound/outbound calls for conversion of leads.
  • To be responsible for the team's performance and TAT on closure of new leads and client grievances.
  • Required to create targets for team agents and motivate to fulfill the same.
  • To be the face of the company to manage customer queries, complaints, requests related to products/services.
  • To supervise and ensure the team's response/ closure of the queries, calls completed, calls in waiting, calls abandoned, etc.
  • Required to handle queries from HNIs/ prospects/ leads effectively.
  • To identify and engage the team members in regular sales and communication training programs in co-ordination with training department.
  • Must be adept in process improvement, analyzing information/data, developing standards, presentation skills and must exhibit excellentleadership quality.

Required Skills

Tech Savvy and must have knowledge in relevant computer program/operations.

Should have directly managed Contact Centre operation.

Good in Verbal and Written Communications, Excellent Negotiation and Problem Solving , Customer First Attitude, Time management , Attention to detail, Professionalism, Multi-tasking, Basic data analytics and reporting.

Knowledge of Contact Centre Telecom Set-up Hiring Insights

Apply Now

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