Sales Manager

Company Overview:

Envisioned by Nita M. Ambani and spread over 18.5 acres in Mumbai's Bandra Kurla Complex, the Jio World Centre is an iconic business, commerce, and cultural destination. A multifaceted development of its kind in India, it includes the musical Fountain of Joy, an upscale retail experience, a multivenue cultural centre, selection of cafés and fine dining restaurants, serviced apartments and offices, and one of India's largest convention facilities – the Jio World Convention Centre. The Centre opened to the public with the Jio World Convention Centre and the Fountain of Joy at Dhirubhai Ambani Square in early 2022. ​ The Jio World Centre is strategically located in Mumbai's vibrant business and cultural hub of Bandra Kurla Complex. This centre has been developed with an international design vocabulary, while honouring the culture and spirit of India.

A. JOB PURPOSE

Supports the leadership in executing sales strategy and planning. The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves or exceeds assigned sales target for JWCC. Mentor sales associates.

B. JOB ACCOUNTABILITIES

• Assist Head/Deputy Head of Sales in planning and strategy execution.
• Solicit, book, and develop local group business.
• Collaborate with management to create and implement sales plans targeting revenue, customers, and market growth.
• Support selling, promotion implementation, and follow-through.
• Ensure adherence to Customer Service and Brand Standards.
• Manage operational aspects of booked business (proposals, contracts, correspondence).
• Verify seamless turnover from sales to operations and maintain service quality.
• Lead reactive and proactive group sales efforts.
• Monitor and resolve guest issues arising from sales, coordinating with property leadership.
• Build and strengthen relationships with existing and new customers through sales calls, events, and community engagement.
• Manage relationships with key internal and external stakeholders.
• Provide effective handovers to event planning teams for smooth customer experiences.
• Responsible for sales generation of high-end banquets and conventions.
• Prepare proposals and understand catering contracts in detail.
• Participate in road shows, exhibitions, and sales calls to generate new business and close deals.
• Identify new business aligned with market trends, customer needs, and competitor analysis.
• Maintain deep understanding of MICE, weddings, associations, and PCO segments.
• Deliver exceptional customer service to enhance loyalty and satisfaction.
• Set a positive example in guest relations and gather customer feedback.

C. SKILLS/COMPETENCIES REQUIRED

• Strong sales strategy development and problem-solving skills.
• Persuasive communication and effective sales call facilitation.
• Sales coaching and leadership abilities.
• Ability to analyze sales opportunities using economic and industry data.
• Team collaboration to achieve goals.
• Experience managing large-scale events, including high-profile weddings and conventions.
• Proficient hospitality sales knowledge with strong negotiation skills.
• Solid business acumen and operational management.
• Competent with MS Office and sales software (Opera, Delphi, Micros).
• Good mathematical reasoning for work-related problem-solving.

D. QUALIFICATIONS

• Bachelor's degree in Hotel Management, Business Administration, or related field (essential).
• Preferred - Postgraduate qualification in Sales & Marketing

E. EXPERIENCE

• 8-10 years in hotel hospitality or events sales.
• 3-4 years in managerial roles.
• Prior sales experience in convention centers or exhibitions is advantageous.