Team Lead Call Centre Quality

We are seeking an experienced and dynamic Manager to lead our customer service operations. The ideal candidate will oversee day-to-day call centre activities, manage a team of executives and team leaders, and ensure high service quality, efficiency, and customer satisfaction.Key ResponsibilitiesLead, mentor, and motivate a team of customer service executives...

About the DepartmentThe Persistency department is responsible to retain business by constantly keeping in touch with customers. This includes communicating with customers in order to provide reminders for their policy renewals, managing audits and performing quality checks by ensuring efficiency of the departmental process.What are we looking for?We're...

Job Title: Team LeadLocation: GhansoliExperience: Overall 5 years and minimum 18 months experience as a Team Leader in BPO/Call CentreIndustry: Customer Service - InboundEmployment Type: 6 days working 1 rotational week offRoles and Responsibilities:Lead and motivate a high-performing sales voice team to achieve targets.Monitor team metrics, provide...

Job Title: Team Lead Marketing to Sales QualificationDepartment: Inside Sales Reports To: DGM Inside Sales (L&T SuFin) Employment Type: Off-roll (Team Lease Payroll) Location: [Call Centre Goregaon East]Role OverviewThe Team Lead – Marketing to Sales Qualification will be responsible for leading a team of tele callers who convert marketing-qualified inputs...

Job Title: Insurance Sales Team LeaderLocation: GhansoliExperience: Minimum 1 year as a Team Leader in BPO/Call CentreIndustry: BPO / Outbound SalesEmployment Type: Full TimeRoles and Responsibilities:Lead and motivate a high-performing sales voice team to achieve targets.Monitor team metrics, provide feedback, and drive performance improvements.Guide team...

Job Title: Team Lead New Customer Acquisition & Health CheckDepartment: Inside SalesReports To: DGM Inside Sales (L&T SuFin)Employment Type: Off-roll (Team Lease Payroll)Location: [Call Centre Goregaon East]Role OverviewThe Team Lead – New Customer Acquisition & Health Check will be responsible for managing a team that drives onboarding, engagement, and...

As a Centre Manager at Beginners World Preschool in Navi Mumbai, you will play a crucial role in shaping the minds of young children in our preschool. Your responsibilities will include: - Overseeing the daily operations to ensure a safe and nurturing environment for all children - Driving admissions through effective marketing strategies and building strong...

Team Lead – Telesales (Pharmacists) Location: Powai, Mumbai (Full-time, On-site)At Truemeds, our mission is: “to make healthcare affordable and accessible to all.”No one should have to choose between their health and their healthcare costs. With this vision, we aim to make healthcare affordable and accessible. We are a technology-driven, telehealth...

Immediate JoinerExperience - 10+JD- Inside Sales Specialist:- Source new sales opportunities through inbound lead follow-up and outbound coldcalls and emails. Understand customer needs and requirements. Route qualified opportunities to the appropriate sales rep for further development andclosure. Generate qualified leads and achieve monthly...

Managing the productivity and performance for self and team members on daily, weekly and monthly basis and reporting the same to relevant stake holders.Ensuring client deliverables are met on weekly, monthly and quarterly basis and quality of the deliverables is as per expectation.Understanding the product, process, deliverables, measurement criteria, from...