Team Lead Call Centre Quality

Job DescriptionHandling all PAN INDIA queries.Taking all inbound calls, making outbound calls as when required.Helping the team in Data Entry.Providing good customer service, solving all issues regarding our classes.Providing customers, the correct schedule with proper details for the specific batches.Making outbound calls to leads with the objective of...

Company OverviewSir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment to...

Location: Mumbai, Maharashtra, IndiaJob ID: 84427We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute...

Company OverviewSir H. N. Reliance Foundation Hospital & Research Centre is a 345-bed, technologically-advanced, multi-specialty tertiary care hospital located in Mumbai. Recognized for its excellence in various medical disciplines and progressive diagnostic services, the hospital is designed to meet international standards. Its rich history dates back to...

Role SummaryOversee the daily operations of a service centre, drive high customer satisfaction, manage the team, inventory, and ensure service quality while achieving financial and operational targets.Key Responsibilities:-Lead and manage service centre staff (technicians, customer service, admin)Ensure fast turnaround time (TAT) for repairs and high...

Immediate JoinerExperience - 10+JD- Inside Sales Specialist:- Source new sales opportunities through inbound lead follow-up and outbound coldcalls and emails. Understand customer needs and requirements. Route qualified opportunities to the appropriate sales rep for further development andclosure. Generate qualified leads and achieve monthly...

Managing the productivity and performance for self and team members on daily, weekly and monthly basis and reporting the same to relevant stake holders.Ensuring client deliverables are met on weekly, monthly and quarterly basis and quality of the deliverables is as per expectation.Understanding the product, process, deliverables, measurement criteria, from...

Roles & Responsibilities:Regularly monitor and evaluate advisor - customer interactions by listening to call recordings to assess adherence to quality standards, and proper call handling procedures, and identify areas for improvement.Call Quality Assurance collaborate with training teams to develop and deliver targeted training, programs based on identified...

1. Job Purpose Develop and support continuous quality improvement activities at organizational & departmental level to assist ,evaluate ,analyse & improve work process & outcomes ensuring the participation of employees To evaluate compliance to accreditation standards and quality in general and ensure implementation of corrective and preventive action in...

Company Overview:Envisioned by Nita M. Ambani and spread over 18.5 acres in Mumbais Bandra Kurla Complex, the Jio World Centre is an iconic business, commerce, and cultural destination. A multifaceted development of its kind in India, it includes the musical Fountain of Joy, an upscale retail experience, a multivenue cultural centre, selection of cafs and...