Team Lead

13 hours ago


Navi Mumbai, Maharashtra, India Hexaware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Team Lead

Location: Ghansoli

Experience: Overall 5 years and minimum 18 months experience as a Team Leader in BPO/Call Centre

Industry: Customer Service - Inbound

Employment Type: 6 days working 1 rotational week off

Roles and Responsibilities:

  • Lead and motivate a high-performing sales voice team to achieve targets.
  • Monitor team metrics, provide feedback, and drive performance improvements.
  • Guide team members in their career progression through coaching and support.
  • Manage change requests and ensure smooth implementation.
  • Work independently with minimal supervision to meet business objectives.
  • Foster a positive and collaborative team environment.
  • Ensure team clarity on KRAs and individual responsibilities.
  • Collaborate with cross-functional teams to streamline operations.
  • Stay updated with industry trends to keep the team competitive.

Key Skills:

  • The candidate should be from the customer service voice domain.
  • Demonstrated ability to drive client and customer experience through Operations, Quality and Compliance framework.
  • Sound understanding of the key metrics involved in the customer service domain to achieve 100% customer satisfaction.

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