Team Lead
1 day ago
Dear Candidate,
We are hiring for Team Lead Application Support at Thane
Work mode- Work From office
JD
We are looking for an experienced and dynamic Team Lead - Application Support to manage and oversee the organizations critical applications. The ideal candidate will possess a strong technical background, with expertise in vendor management, project management.
Key Responsibilities:
Vendor Management:
Establish and maintain strong relationships with third-party vendors and service providers.
- Collaborate with vendors to ensure the timely delivery of IT services and solutions.
Negotiate contracts, manage performance, and ensure service level agreements (SLAs) are met.
Application Management:
Lead the management and support of business-critical applications, ensuring high availability and performance.
- Work with cross-functional teams to define application requirements, ensure solutions meet business needs, and align with overall IT strategy.
- Oversee application upgrades, patches, and troubleshooting.
Manage incident resolution and user support for applications.
Business Connectivity:
Serve as a liaison between IT and business units, ensuring that technology solutions align with business goals.
- Work with business leaders to identify needs and propose IT solutions tha enhance business processes and performance.
- Communicate technical information effectively to non-technical stakeholders.
Ensure business teams are fully supported with the necessary IT tools and applications to drive efficiency.
Project Leadership:
Lead IT application-related projects, ensuring timely and within-budget delivery.
- Define project scope, goals, and deliverables, and develop detailed project plans.
- Coordinate internal resources and third-party vendors to ensure project milestones are achieved.
.
Process Optimization & Compliance:
Ensure that IT processes related to application support and vendor management follow industry best practices.
- Establish and enforce policies and procedures to maintain application security, compliance, and governance.
Skills Required-
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Relevant certifications (e.g., ITIL, PMP) are a plus
- Proven experience in vendor management and contract negotiation.
- Strong background in business engagement and translating business needs into IT solutions.
- Strong knowledge of IT applications, systems integration, and software lifecycle management.
- Excellent vendor relationship management and negotiation skills.
- Experience with Banking domain applications.
- Familiarity with cloud technologies and modern IT infrastructure.
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