Team Lead
16 hours ago
Company Description
Vitality specializes in providing Knowledge and Business Process Outsourcing services for companies in the US, UK, and Australia. We are more than a service provider; we are a committed partner dedicated to making a valuable difference to your business. With our customer-focused approach and desire to understand customer needs, we offer tailored solutions as a one-stop shop for business process outsourcing from India. Our services promise significant cost savings while maintaining high-quality service delivery.
Role Description
This is a full-time on-site role for a Team Lead (US Health Care) located in Navi Mumbai. The Team Lead will be responsible for overseeing day-to-day operations in healthcare services, managing customer service teams, developing and implementing budgets, and ensuring efficient communication across all levels. The role includes training staff on best practices in healthcare service delivery and ensuring compliance with medical standards and procedures.
Qualifications
Oversee day-to-day operations for Medical Transcription, Medical Record Listing and Medical Record Summarization.
Provide coaching and mentorship to team members to build skills and improve efficiency.
Customer Service and Communication skills .
Knowledge of Medicine and healthcare standards
Training and staff development experience.
Leadership and team management skills. Excellent problem-solving and decision-making abilities.
Act as a key point of contact for client communications including updates, escalations, and feedback.
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