Team Lead
4 hours ago
Job Title: Team Lead - BPO Operations
Company: Cyfuture India Pvt Ltd
Location: Mahape/Ghansoli (Navi Mumbai)
Salary: 25, ,000/- per month
Job Summary:
Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and maintain high-quality standards.
Key Responsibilities:
Team Management: Lead, motivate, and develop a high-performing team of customer service representatives.
Operational Excellence: Ensure adherence to processes, quality standards, and productivity targets.
Customer Service: Oversee customer interactions, resolving complex issues, and ensuring high satisfaction levels.
Performance Monitoring: Track team performance, identify areas for improvement, and implement corrective actions.
Training and Development: Provide coaching, training, and feedback to team members.
Requirements:
Experience: 3-5 years in BPO operations, with team lead experience.
Skills: Excellent communication, leadership, and problem-solving skills.
Language: Proficiency in English (and local language, if required).
Certifications: Relevant certifications in customer service or operations management.
What We Offer:
Competitive salary of 30,000/- per month (in-hand).
Opportunities for growth and development within Cyfuture India Pvt Ltd.
Collaborative work environment.
Chance to work with a dynamic team.
About Cyfuture India Pvt Ltd:
Cyfuture India Pvt Ltd is a leading company dedicated to delivering exceptional services. We value innovation, teamwork, and customer satisfaction.
If you're a motivated and experienced professional looking for a challenging role, we'd love to hear from you Apply now to join our team
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