Team Lead

8 hours ago

Navi Mumbai, Maharashtra, India Cyfuture Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Job Title: Team Lead - BPO Operations

Company: Cyfuture India Pvt Ltd

Location: Mahape/Ghansoli (Navi Mumbai)

Salary: 25, ,000/- per month

Job Summary:

Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and maintain high-quality standards.

Key Responsibilities:

  1. Team Management: Lead, motivate, and develop a high-performing team of customer service representatives.

  2. Operational Excellence: Ensure adherence to processes, quality standards, and productivity targets.

  3. Customer Service: Oversee customer interactions, resolving complex issues, and ensuring high satisfaction levels.

  4. Performance Monitoring: Track team performance, identify areas for improvement, and implement corrective actions.

  5. Training and Development: Provide coaching, training, and feedback to team members.

Requirements:

  1. Experience: 3-5 years in BPO operations, with team lead experience.

  2. Skills: Excellent communication, leadership, and problem-solving skills.

  3. Language: Proficiency in English (and local language, if required).

  4. Certifications: Relevant certifications in customer service or operations management.

What We Offer:

  1. Competitive salary of 30,000/- per month (in-hand).

  2. Opportunities for growth and development within Cyfuture India Pvt Ltd.

  3. Collaborative work environment.

  4. Chance to work with a dynamic team.

About Cyfuture India Pvt Ltd:

Cyfuture India Pvt Ltd is a leading company dedicated to delivering exceptional services. We value innovation, teamwork, and customer satisfaction.

If you're a motivated and experienced professional looking for a challenging role, we'd love to hear from you Apply now to join our team

  • Team Lead

    6 days ago

    Navi Mumbai, Maharashtra, India Outworx Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We're Hiring: Team Lead ITIL Certified Location: Worli & Navi Mumbai (On-site) Experience: 7+ Years Job Type: Full-Time Certification Required: ITILAre you an experienced IT professional with a passion for leadership and process excellence? We're looking for a Team Lead (ITIL Certified) to join our dynamic IT operations team. Key Responsibilities:Lead and...

  • Team Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India Glorious Hr Services Full time ₹ 7,20,000 per year

    Role: Team Lead Fintech Inbound Process | Customer SupportLocation: Navi MumbaiPosition: Team LeadWalk-in InterviewsKey Requirements:Minimum 5 years of experience in Customer Support (Inbound Process)At least 1.5 years of experience as Team Lead (on papers)Graduate (mandatory)Comfortable with rotational shifts6 days working with 1 day rotational offImmediate...

  • Team Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India Grexa AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Team Lead- Sales OpsLocation:Vashi, Navi MumbaiWorking Mode:Work from officeCompany:Grexa AI Pvt LtdAbout Grexa AIGrexa AI is a venture-backed startupon a mission to build theworld's first Marketing AI Platform for small businesses- a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.Founded by 4...

  • Team Lead

    6 days ago

    Navi Mumbai, Maharashtra, India Hexaware Technologies Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Title: Team LeadLocation: GhansoliExperience: Overall 5 years and minimum 18 months experience as a Team Leader in BPO/Call CentreIndustry: Customer Service - InboundEmployment Type: 6 days working 1 rotational week offRoles and Responsibilities:Lead and motivate a high-performing sales voice team to achieve targets.Monitor team metrics, provide...

  • Team Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India CARWALE Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Job Title: Team Lead - Operations Job Location: Vashi, Navi MumbaiRole Overview: The purpose of this role is to be responsible for supervising, managing and motivating team members on a daily basis. The role requires you to act proactively to ensure smooth team operations and effective collaboration.Roles & Responsibilities: Monitor...

  • Team Lead

    4 days ago

    Navi Mumbai, Maharashtra, India Twiite Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Responsibilities:* Collaborate with cross-functional teams on projects* Manage team performance and development* Ensure project deadlines met* Lead, coach, motivate and train team members* Coordinate team resources and goalsProvident fundHealth insuranceAnnual bonus

  • Team Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India Wrixty Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Lead and motivate a high-performing sales voice team to achieve targets.Monitor team metrics, provide feedback, and drive performance improvements.Guide team members in their career progression through coaching and support. HR Priyanka Required Candidate profileOverall 5 years of experience and Minimum 2+ years' experience as a Team Leader The process runs...

  • Team Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India Homebazaar Full time ₹ 4,90,000 - ₹ 8,50,000 per year

    Role: Team Leader - SalesJob Location: Pune WestExperience : 5+ YearsResponsibilitiesTraining new sales team members, assigning specific tasks to other sales team members and monitoring the team's sales performance.Solving customer complaints and answering customers' questions. (Solving team members & customer queries, & guiding team members on how to...

  • Team Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India Reliance Industries Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JOB DESCRIPTION Job Role: Team Lead - Audit Job Role ID: SECTION I: BASIC INFORMATION ABOUT THE JOB ROLE Job Role Variant: Team Lead - Audit Manager Job Position: Head - Audit Job Position ID: Value Stream: Money, Materials & Compliance Job Family: Finance, Compliance & Audit Sub-Job Family: Central Grade/Level: H Location: Navi Mumbai SECTION II: PURPOSE...

  • Team Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India Brocus It Solutions Full time ₹ 45,000 - ₹ 55,000 per year

    Responsibilities:* Manage team performance through coaching & KPI tracking* Lead by example, driving shrinkage & attrition reduction* Ensure AHT compliance, rostering accuracyInterview time: 7:30 pm - 9:00 pmLocation: Sanpada, Navi MumbaiHealth insuranceSales incentivesPerformance bonus