Team Lead

2 days ago

Navi Mumbai, Maharashtra, India Cyfuture Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Job Title: Team Lead - BPO Operations

Company: Cyfuture India Pvt Ltd

Location: Mahape/Ghansoli (Navi Mumbai)

Salary: 25, ,000/- per month

Job Summary:

Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and maintain high-quality standards.

Key Responsibilities:

  1. Team Management: Lead, motivate, and develop a high-performing team of customer service representatives.

  2. Operational Excellence: Ensure adherence to processes, quality standards, and productivity targets.

  3. Customer Service: Oversee customer interactions, resolving complex issues, and ensuring high satisfaction levels.

  4. Performance Monitoring: Track team performance, identify areas for improvement, and implement corrective actions.

  5. Training and Development: Provide coaching, training, and feedback to team members.

Requirements:

  1. Experience: 3-5 years in BPO operations, with team lead experience.

  2. Skills: Excellent communication, leadership, and problem-solving skills.

  3. Language: Proficiency in English (and local language, if required).

  4. Certifications: Relevant certifications in customer service or operations management.

What We Offer:

  1. Competitive salary of 30,000/- per month (in-hand).

  2. Opportunities for growth and development within Cyfuture India Pvt Ltd.

  3. Collaborative work environment.

  4. Chance to work with a dynamic team.

About Cyfuture India Pvt Ltd:

Cyfuture India Pvt Ltd is a leading company dedicated to delivering exceptional services. We value innovation, teamwork, and customer satisfaction.

If you're a motivated and experienced professional looking for a challenging role, we'd love to hear from you Apply now to join our team

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