Technical Service Desk(Team Lead)

10 hours ago

Mumbai, Maharashtra, India Team Computers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We have excellent opening for the position of Technical Service Desk (Team Leader).

Qualification: Any graduate

Experience: 3 to 6 Yrs

Job Location: Andheri (Chakala)

JD as follows

  • Able to handle Technical team, Excellent technical knowledge and can Troubleshoot Windows, MAC, MS office, Teams, One drive, Pidilite applications
  • Responsible for incident handling under SLA matrixes.
  • Responsible for proactive action to act on incident management. Responsible for configuration management based on company standards. Responsible to P1, P2, P3, P4 issues. Pro activeness on high priority issues.
  • Should have experience on ticking tools.
  • Configuring MS Outlook and adding mail accounts of users in Outlook. Responsible for troubleshooting internal issues.
  • Configuring Local and Network printers. Providing Remote assistance by using remote desktop connections.
  • Responsible for opening bridge call with technical team for business affecting issues. Responsible for attending service calls and arrange condonation with technical team.
  • Responsible for creating new tickets to technical teams based on user narratives Installation Printer Drivers and Troubleshooting.
  • Network Password Reset and Enable Adding Users in Distribution List User Profiles Backup and Restore. Sharing folder, sharing device & Printer Troubleshoot Network Password Reset & Enabling

About Company

Team Computers is a bridge between business needs and the world of IT solutions. We see ourselves as trusted solutions partner.We understand your needs, Identify-Integrate-Support High quality, affordable IT Solutions in Hardware, Software, Services, Mobility, Analytics and Cloud with Speed, Flexibility and an attitude of Sewa.

Founded in 1987 by Ranjan Chopra, an alumnus of IIT-Kanpur, it has emerged as a leading IT Infrastructure and Information Solution Provider in the last three decades.

With a turnover of 3000+ Cr, having 25+ offices across India and 4,000+ members, we have served 2500+ customers over a span of 36+ years.

If you are interested in this opening please send your updated resume with following details on

Experience

Current CTC

Expected CTC

Notice Period

Thanks & Regard,

Rahul Bhole

  • Service Desk Team Lead

    10 hours ago

    Mumbai, Maharashtra, India BNP Paribas Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position PurposeThe primary purpose of this Service Desk Team Lead role is to oversee the daily operations of the Service Desk team, ensuring efficient and effective technical support for end-users.ResponsibilitiesDirect Responsibilities 1. Team Supervision & Performance ManagementAssign and prioritize tasks to Service Desk agents.Monitor individual and...

  • Service Desk Lead

    2 weeks ago

    Mumbai, Maharashtra, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Service Desk Analyst

    3 weeks ago

    Mumbai, Maharashtra, India OA Compserve Pvt ltd Full time

    Salary : 15 - 20 LPAClient : Birla softExcellent Communication skills are required - Major support will be Voice basedSkill : Service Desk AnalystNo of positions : 15Years of experience : 5-7 yrs minimumLocation : Mumbai/PuneJob Summary :We are seeking a skilled and customer-focused IT Service Desk Analyst to join our international support team. The ideal...

  • Service Desk Manager

    8 hours ago

    Mumbai, Maharashtra, India Burns & McDonnell Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    DescriptionTeam Leadership & People ManagementManage the India-based CX team's day-to-day operations, including developers, solution specialists, and service desk team.Lead, mentor, and grow the team by fostering a culture of collaboration, innovation, and continuous learning.Oversee workload distribution, career development, and performance...

  • Service Desk Analyst

    6 days ago

    Mumbai, Maharashtra, India Wipro Limited Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    As a Service Desk Analyst L1 at Wipro, your role will involve providing assistance and support to users with L1 type of queries and issues. You will serve as the single point of contact for IT services, monitor and respond promptly to requests received through the IT Helpdesk system, and follow standard help desk procedures. Your responsibilities will...

  • Service Desk

    4 weeks ago

    Mumbai, Maharashtra, India ITC Infotech Full time

    Job Summary:As a seasoned Level 1 Service Desk Engineer, you'll be responsible for providing technical assistance and support to end-users, diagnosing, troubleshooting, and resolving hardware and software issues. The role is conducted remotely, primarily using remote desktop tools, phone, or email. The technician ensures timely resolution of incidents,...

  • Team Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India Outworx Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We're Hiring: Team Lead ITIL Certified Location: Worli & Navi Mumbai (On-site) Experience: 7+ Years Job Type: Full-Time Certification Required: ITILAre you an experienced IT professional with a passion for leadership and process excellence? We're looking for a Team Lead (ITIL Certified) to join our dynamic IT operations team. Key Responsibilities:Lead and...

  • Service Desk Analyst

    3 weeks ago

    Mumbai, Maharashtra, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Service Desk

    2 weeks ago

    Mumbai, Maharashtra, India Pentagon System & Services Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    · Create and assign service tickets to appropriate technicians or teams for resolution· Monitor and respond to IT support tickets in a timely manner· Provide excellent customer service and ensure a positive user experience· Adhere to established service level agreements and response times for service requests· Vendor management for Service support·...

  • Service Desk Engineer intern

    2 days ago

    Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES)  Job Overview:  As a Service Desk Intern, you will assist in providing technical support to end users within the organization. This position will offer exposure to IT service desk operations, troubleshooting, and technical problem-solving, allowing...