Service Desk

WE'RE HIRING FOR AN IT SERVICE DESK MANAGER AT INDIA Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for an IT Service Desk Manager to serve in a crucial frontline role, responsible for coordinating the successful delivery of IT field services to our internal IT team. This is a strategic leadership...

Role:The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo:Be responsible for primary user support and customer serviceRespond to queries from all calls, portal, emails, chats from the clientBecome familiar with each...

Key Position: Service Desk LeadThe ideal candidate for this role will be responsible for managing and coordinating escalated work orders, providing liaison and governance at both internal and client levels.This is an excellent opportunity to demonstrate your leadership skills and ability to analyze problems and develop solutions in a fast-paced...

Roles and ResponsibilitiesProvide technical support to end-users through phone, email, or chat for desktop issues related to Active Directory, IT services, and troubleshooting.Manage service desk tickets using ServiceNow platform to ensure timely resolution of customer queries.Collaborate with internal teams such as Network Operations, Hardware Engineering,...

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Role : IT Service Desk AnalystExperience : Min 1 year into IT Service DeskLocation : Airoli, Navi MumbaiSalary : Up to 21KEducation : GraduationSkills : Ticket, Office 365, Outlook, Troubleshooting, SLANotice : ImmediateJob Type: Full-timePay: Up to ₹21,000.00 per monthBenefits:Provident FundExperience:IT Service Desk: 1 year (Required)Ticket: 1 year...

Service Desk Team LeadThe primary purpose of this role is to oversee the daily operations of the Service Desk team, ensuring efficient and effective technical support for end-users.Main ResponsibilitiesTeam Supervision & Performance Management:Assign and prioritize tasks to Service Desk agents.Monitor individual and team performance through KPIs.Conduct...

Service Desk Lead RoleThe ideal candidate will be responsible for leading a team of IT Service Desk professionals, managing and troubleshooting complex issues on our 24/7 bridge.Key Responsibilities:Drive service desk performance to maintain SLA deliverables and enhance overall customer satisfaction.Create a positive work environment that fosters...

Position PurposeThe primary purpose of this Service Desk Team Lead role is to oversee the daily operations of the Service Desk team, ensuring efficient and effective technical support for end-users.ResponsibilitiesDirect Responsibilities 1. Team Supervision & Performance ManagementAssign and prioritize tasks to Service Desk agents.Monitor individual and...

Salary : 15 - 20 LPAClient : Birla softExcellent Communication skills are required - Major support will be Voice basedSkill : Service Desk AnalystNo of positions : 15Years of experience : 5-7 yrs minimumLocation : Mumbai/PuneJob Summary :We are seeking a skilled and customer-focused IT Service Desk Analyst to join our international support team. The ideal...