Service Desk Analyst

5 days ago

Mumbai, Maharashtra, India Wipro Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role:

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives

Do:

  • Be responsible for primary user support and customer service
  • Respond to queries from all calls, portal, emails, chats from the client
  • Become familiar with each client and their respective applications/ processes
  • Learn fundamental operations of commonly-used software, hardware and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits

  • Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

  • Regular MIS & resolution log management on queries raised

  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
  • Identify and suggest improvements on processes, procedures etc.

Mandatory Skills: Desktop Support . >

  • IT Service Desk Analyst

    6 days ago

    Navi Mumbai, Maharashtra, India impact pvt Full time ₹ 2,52,000 per year

    Role : IT Service Desk AnalystExperience : Min 1 year into IT Service DeskLocation : Airoli, Navi MumbaiSalary : Up to 21KEducation : GraduationSkills : Ticket, Office 365, Outlook, Troubleshooting, SLANotice : ImmediateJob Type: Full-timePay: Up to ₹21,000.00 per monthBenefits:Provident FundExperience:IT Service Desk: 1 year (Required)Ticket: 1 year...

  • IT Service Desk Analyst

    7 days ago

    Mumbai, Maharashtra, India ABL group Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Be the change Behind EnergyABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors. With the deepest pool of expertise across marine and engineering disciplines, we operate in more than 300 locations worldwide.As an...

  • Senior IT Service Desk Analyst

    1 week ago

    Mumbai, Maharashtra, India ABL group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Be the Energy Behind ChangeABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors, offering the deepest pool of expertise across marine and engineering disciplines in more than 300 locations globally.Now, we're...

  • It Service Desk Analyst

    4 days ago

    Mumbai, Maharashtra, India Poojika Hr Consulting Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Rspnsible for mgmt of Work Items via the agency's ITSM system,working with manager & supportProvide KPI reporting analysis for ITRspnsible for administration, hands-on support& the resolution of escalated technical issues-laptops,desktops, printers Required Candidate profile1-3Yrs supporting tech in a fast-paced environment with direct customer service...

  • International IT Service Desk Analyst

    2 weeks ago

    Mumbai, Maharashtra, India impact pvt Full time ₹ 6,50,000 per year

    Role : International IT Service DeskExperience : Min 2 years into International Service DeskLocation : MumbaiSalary : Up to 6.5 LPAEducation : GraduationSkills : Office 365, troubleshooting, Office 365, SLA, TicketNotice : ImmediateJob Types: Full-time, PermanentPay: Up to ₹650,000.00 per yearBenefits:Provident FundWork Location: In person

  • Deal Desk Analyst

    4 weeks ago

    Mumbai, Maharashtra, India Pepper Content Full time

    About PepperPepper Content (www.peppercontent.io) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which...

  • Service Desk L2 Analyst

    1 day ago

    Mumbai, Maharashtra, India WTW Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionThe Role:-Manage escalated tickets from Service Desk L1 and other support group.Performs advance troubleshooting and handles more complex issues or unresolved incidents/request.Records/tracks issue/request and confirm resolution prior to closure. Responses are not scripted and require extensive probing of callers for specific...

  • Service Desk Analyst

    2 weeks ago

    Mumbai, Maharashtra, India Apex Group Full time US$ 40,000 - US$ 80,000 per year

    Key duties and responsibilitiesServe as the single point of contact for end User ICT requests and support issues.Respond to IT requests from all emails, portal, and telephone within the agreed targets.Log and assign all IT requests and work requests accurately in the Apex IT ticketing system.Perform troubleshooting and initial diagnostics of assigned IT...

  • Senior Administrator-Desk Side Services

    1 day ago

    Mumbai, Maharashtra, India HCL Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    SENIOR SPECIALIST Skill (Primary) DWP-FSS-Desk Side Services Location Mumbai Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and...

  • Service Desk Lead

    4 weeks ago

    Mumbai, Maharashtra, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...