 
						Service Desk Analyst
5 days ago
Role:The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo:Be responsible for primary user support and customer serviceRespond to queries from all calls, portal, emails, chats from the clientBecome familiar with each client and their respective applications/ processesLearn fundamental operations of commonly-used software, hardware and other equipmentFollow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking softwareEnsure that the scorecard is maintained as per SoW with respect to TAT, SLA & hitsManage all queries or escalate if not resolve as per the defined helpdesk policies and frameworkRegular MIS & resolution log management on queries raisedRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback, suggestions, escalations by customers to the appropriate internal teamIdentify and suggest improvements on processes, procedures etc.Mandatory Skills: Desktop Support . >
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					  IT Service Desk Analyst4 days ago 
 Navi Mumbai, Maharashtra, India impact pvt Full time ₹ 2,52,000 per yearRole : IT Service Desk AnalystExperience : Min 1 year into IT Service DeskLocation : Airoli, Navi MumbaiSalary : Up to 21KEducation : GraduationSkills : Ticket, Office 365, Outlook, Troubleshooting, SLANotice : ImmediateJob Type: Full-timePay: Up to ₹21,000.00 per monthBenefits:Provident FundExperience:IT Service Desk: 1 year (Required)Ticket: 1 year... 
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					  Service Desk Analyst2 weeks ago 
 Mumbai, Maharashtra, India Wipro Limited Full time ₹ 6,00,000 - ₹ 8,00,000 per yearAs a Service Desk Analyst L1 at Wipro, your role will involve providing assistance and support to users with L1 type of queries and issues. You will serve as the single point of contact for IT services, monitor and respond promptly to requests received through the IT Helpdesk system, and follow standard help desk procedures. Your responsibilities will... 
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					  IT Service Desk Analyst7 days ago 
 Mumbai, Maharashtra, India ABL group Full time ₹ 2,50,000 - ₹ 7,50,000 per yearBe the change Behind EnergyABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors. With the deepest pool of expertise across marine and engineering disciplines, we operate in more than 300 locations worldwide.As an... 
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					  Service Desk Analyst L02 days ago 
 Mumbai, Maharashtra, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob DescriptionJob Title: Service Desk Analyst L0Req Id: 105840City: MumbaiState/Province: MaharashtraPosting Start Date: 10/27/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our... 
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					  Senior IT Service Desk Analyst6 days ago 
 Mumbai, Maharashtra, India ABL group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearBe the Energy Behind ChangeABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors, offering the deepest pool of expertise across marine and engineering disciplines in more than 300 locations globally.Now, we're... 
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					  It Service Desk Analyst2 days ago 
 Mumbai, Maharashtra, India Poojika Hr Consulting Full time ₹ 4,00,000 - ₹ 6,00,000 per yearRspnsible for mgmt of Work Items via the agency's ITSM system,working with manager & supportProvide KPI reporting analysis for ITRspnsible for administration, hands-on support& the resolution of escalated technical issues-laptops,desktops, printers Required Candidate profile1-3Yrs supporting tech in a fast-paced environment with direct customer service... 
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					  International IT Service Desk Analyst1 week ago 
 Mumbai, Maharashtra, India impact pvt Full time ₹ 6,50,000 per yearRole : International IT Service DeskExperience : Min 2 years into International Service DeskLocation : MumbaiSalary : Up to 6.5 LPAEducation : GraduationSkills : Office 365, troubleshooting, Office 365, SLA, TicketNotice : ImmediateJob Types: Full-time, PermanentPay: Up to ₹650,000.00 per yearBenefits:Provident FundWork Location: In person 
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					Service Desk L2 Analyst3 hours ago 
 Mumbai, Maharashtra, India WTW Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDescriptionThe Role:-Manage escalated tickets from Service Desk L1 and other support group.Performs advance troubleshooting and handles more complex issues or unresolved incidents/request.Records/tracks issue/request and confirm resolution prior to closure. Responses are not scripted and require extensive probing of callers for specific... 
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					Service Desk Manager1 week ago 
 Mumbai, Maharashtra, India Programming Full timeNotice Period: Immediate to 15 days Responsibilities: - Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests. - Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets. - Develop and implement service desk... 
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					  Senior Administrator-Desk Side Services45 minutes ago 
 Mumbai, Maharashtra, India HCL Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per yearSENIOR SPECIALIST Skill (Primary) DWP-FSS-Desk Side Services Location Mumbai Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and...