
It Service Desk Analyst
17 hours ago
Rspnsible for mgmt of Work Items via the agency's ITSM system,working with manager & support
Provide KPI reporting analysis for IT
Rspnsible for administration, hands-on support& the resolution of escalated technical issues-laptops,desktops, printers
Required Candidate profile
1-3Yrs supporting tech in a fast-paced environment with direct customer service exp
Microsoft/Apple Certification prefer
Proficiency with Microsoft Office suite to work within a Global IT Service Desk
Perks and benefits
Negotiable
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