It Service Desk Analyst

3 days ago

Mumbai, Maharashtra, India Travelex Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Experience and Skillsets required:

  • At least 3+ years of experience in IT Service Desk role
  • Excellent customer service skills with a high level of focus on quality
  • Ability to communicate in a clear and professional manner
  • Problem solving and analytical skills and ability to work under pressure
  • Excellent inter-personal skills (verbal and written)
  • Clear understanding and interest in current and emerging IT technologies
  • Beneficial to have an awareness of the IT industry in general
  • An understanding and interest in the use of IT within business functions
  • Good to understand process improvement requirements
  • Good to understand any SM Application

.

Personal Attributes:

Relationship management

  • Provide regular updates to line management on workload and issues and how we are doing'
  • Develop sound professional working relationships with IT colleagues, business staff and management, building their confidence and acquiring an understanding of the business
  • Ensures the smooth management and resolution of IT Function service issues for existing and new business processes'

Communication

  • Writes and speaks fluently on all aspects of work and communicates effectively
  • Actively communicate and seek feedback from colleagues and customers
  • Be proactive in working with others to improve IT Service Desk customer experience

General

  • Undertakes any necessary training associated with the duties of the post and participates in training and development procedures
  • Complies with Travelex policies and standards, including all Company Health and Safety policies and legislation in the performance of their duties and responsibilities
  • Maintains confidentiality and observes data protection guidelines
  • Carries out any other reasonable duties in line with their capability

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