Service Desk Engineer

7 days ago

Navi Mumbai, Maharashtra, India Intertec Softwares Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title : Service Desk Engineer

Experience : 3 to 5 years

Certification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related certificates

Responsibilities :

  • Serve as the first line of support for end-user technical issues via phone, email, or ticketing system. 
  • Troubleshoot and resolve issues related to Office 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.). 
  • Assist with user account management in Microsoft 365 (password resets, license assignments, mailbox permissions). 
  • Provide basic support for network connectivity issues (Wi-Fi, VPN, DNS, IP configuration). 
  • Escalate complex issues to appropriate teams while maintaining ownership until resolution. 
  • Document incidents, solutions, and procedures in the knowledge base and ITSM Ticketing tool. 
  • Educate users on best practices and self-service tools. 
  • Monitor and follow up on open tickets to ensure timely resolution and user satisfaction.

Mandatory:

  • 3 years of experience in a Service Desk or IT Support role. 
  • Strong knowledge of Microsoft Office 365 suite and admin portal. 
  • Familiarity with Active Directory, Exchange Online, and Teams administration. 
  • Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN). 
  • Experience with ticketing systems (e.g., ServiceNow, Service Desk Plus) 
  • Excellent communication and interpersonal skills. 
  • Ability to multitask and prioritize in a fast-paced environment
  • Microsoft certifications (e.g., MS-900, MD-102, AZ-900) are a plus

  • Service Desk Engineer

    3 days ago

    Mumbai, Maharashtra, India Futurestep Recruitment Services Full time ₹ 4,32,000 - ₹ 6,48,000 per year

    MS Engineer L1, Service ManagementJob Description-Minimum 3 years of experience with exposure in similar Operations.Incident, service desk operation, user mail query response, follow up on ticket, basic excel, Telephonic call handling, user queries.first call resolutionservice desk, ticket assign, email on service deskTrained in Telephone Techniques and...

  • Service Desk

    3 days ago

    Mumbai, Maharashtra, India Tata Consultancy Services (TCS) Full time ₹ 38,000 - ₹ 1,14,000 per year

    Managed engine Service Desk & app manager, desktop central tool Good Knowledge of ARCOS toolKnowledge of User access management and controls to be deployed Knowledge of Windows , Linux OS, solarwinds tool To setup Manage engine SD tool, Ops manager with application managerImplementation and deploying ITIL processes in toolGood understanding of Security...

  • Service Desk Engineer Executive

    1 week ago

    Mumbai, Maharashtra, India Cloud Counselage Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the job: TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES) Job Overview:  As a Service Desk Engineer Executive, you will be responsible for providing technical support, diagnosing complex IT issues, and maintaining the overall health of IT systems. You will serve as the escalation point...

  • IT Service Desk Engineer

    5 days ago

    Mumbai, Maharashtra, India Perinial Softech Pvt ltd Full time ₹ 1,92,000 - ₹ 2,40,000 per year

    Job description:Experience – 6 months to 1 year.Good-to-Have:An ITIL V4 / V3 Foundation qualification is preferable but not essentialKnowledge of ITIL Processes – Incident, Service ManagementProject management experienceKnowledge of cloud-telephony tools from reporting perspectiveResponsibilities:Analysing and evaluating software and IT systemsAnswering...

  • Service Desk Engineer Manager

    2 weeks ago

    Mumbai, Maharashtra, India Cloud Counselage Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES)  Job Overview:  As a Service Desk Manager, you will oversee the entire service desk team, ensuring efficient and timely resolution of IT issues across the organization. You will be responsible for managing service desk operations, driving...

  • Service Desk Lead

    5 days ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time US$ 12,00,000 - US$ 40,00,000 per year

    Role: Manage Engine service deskExp: 4 to 8 YrsLocation: Mumbai*MaladManaged engine Service Desk & app manager, desktop central tool Good Knowledge of ARCOS toolKnowledge of User access management and controls to be deployed Knowledge of Windows , Linux OS, solarwinds tool To setup Manage engine SD tool, Ops manager with application managerImplementation and...

  • Service Desk Engineer

    1 day ago

    Mumbai, Maharashtra, India TalentBridge Full time

    Shift - Rotational Shift (Morning, Afternoon, Evening)Job Description:Position Overview: The service desk engineer is primarily responsible for managing tickets, incidents, and service requests, as well as user communication. The concerned professional will rely on various IT service management (ITSM) tools to get the work done. Will be required to...

  • Service Desk Lead

    6 days ago

    Mumbai, Maharashtra, India, Maharashtra Tata Consultancy Services Full time

    Role: Manage Engine service deskExp: 4 to 8 YrsLocation: Mumbai*MaladManaged engine Service Desk & app manager, desktop central tool Good Knowledge of ARCOS toolKnowledge of User access management and controls to be deployed Knowledge of Windows , Linux OS, solarwinds tool To setup Manage engine SD tool, Ops manager with application managerImplementation and...

  • Service Desk Engineer – L0/L1

    2 weeks ago

    Mumbai, Maharashtra, India Arting Digital Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Position - Service Desk EngineerExperience - 0-1yrLocation - Jogeshwari, MumbaiWorking mode- On- SiteSkil Set - 0–2 years of experience in IT service desk or technical support,Basic understanding ofWindows 10/11, Active Directory, Outlook, and networking fundamentalsKey Responsibilities:∙Act as the first point of contact for end-user issues related to...

  • Service Desk Engineer intern

    22 hours ago

    Mumbai, Maharashtra, India Cloud Counselage Full time

    TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES)  Job Overview:  As a Service Desk Intern, you will assist in providing technical support to end users within the organization. This position will offer exposure to IT service desk operations, troubleshooting, and technical problem-solving,...