Service Desk Engineer

3 days ago

Navi Mumbai, Maharashtra, India Intertec Softwares Pvt Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Title : Service Desk Engineer

Experience : 3 to 5 years

Certification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related certificates

Responsibilities :

  • Serve as the first line of support for end-user technical issues via phone, email, or ticketing system. 
  • Troubleshoot and resolve issues related to Office 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.). 
  • Assist with user account management in Microsoft 365 (password resets, license assignments, mailbox permissions). 
  • Provide basic support for network connectivity issues (Wi-Fi, VPN, DNS, IP configuration). 
  • Escalate complex issues to appropriate teams while maintaining ownership until resolution. 
  • Document incidents, solutions, and procedures in the knowledge base and ITSM Ticketing tool. 
  • Educate users on best practices and self-service tools. 
  • Monitor and follow up on open tickets to ensure timely resolution and user satisfaction.

Mandatory:

  • 3 years of experience in a Service Desk or IT Support role. 
  • Strong knowledge of Microsoft Office 365 suite and admin portal. 
  • Familiarity with Active Directory, Exchange Online, and Teams administration. 
  • Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN). 
  • Experience with ticketing systems (e.g., ServiceNow, Service Desk Plus) 
  • Excellent communication and interpersonal skills. 
  • Ability to multitask and prioritize in a fast-paced environment
  • Microsoft certifications (e.g., MS-900, MD-102, AZ-900) are a plus

  • Service Desk

    1 week ago

    Navi Mumbai, Maharashtra, India MM Staffing & Career Consultants Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description:Hello,Greetings from MM ManagementI am Krishna from MM Management. MM Management is into Global Recruitment Services providing manpower across the Globe. Your profile is shortlisted for the position of Service Desk.location : Mahape, Navi MumbaiJob Type : Full TimeService desk analysts neutralize direct customer issues by support with...

  • Service Desk Engineer Executive

    1 week ago

    Mumbai, Maharashtra, India Cloud Counselage Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the job: TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES) Job Overview:  As a Service Desk Engineer Executive, you will be responsible for providing technical support, diagnosing complex IT issues, and maintaining the overall health of IT systems. You will serve as the escalation point...

  • IT Service Desk Engineer

    1 day ago

    Mumbai, Maharashtra, India Perinial Softech Pvt ltd Full time ₹ 1,92,000 - ₹ 2,40,000 per year

    Job description:Experience – 6 months to 1 year.Good-to-Have:An ITIL V4 / V3 Foundation qualification is preferable but not essentialKnowledge of ITIL Processes – Incident, Service ManagementProject management experienceKnowledge of cloud-telephony tools from reporting perspectiveResponsibilities:Analysing and evaluating software and IT systemsAnswering...

  • Service Desk Engineer Manager

    7 days ago

    Mumbai, Maharashtra, India Cloud Counselage Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES)  Job Overview:  As a Service Desk Manager, you will oversee the entire service desk team, ensuring efficient and timely resolution of IT issues across the organization. You will be responsible for managing service desk operations, driving...

  • Service Desk Technician

    1 week ago

    Navi Mumbai, Maharashtra, India DC Consultants Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description:We are having an urgent opening for the position of Service Desk Technician for a reputed company at the Navi Mumbai (Juinagar) location. Job Summary:The Service Desk Technician will be the first contact for customers to resolve their technical issues or to process their service requests. Problem resolution skills will be used in...

  • Service Desk Technician II

    1 week ago

    Navi Mumbai, Maharashtra, India DC Consultants Full time ₹ 2,50,000 - ₹ 4,00,000 per year

    Job Description:We are having an urgent opening for the position of Service Desk Technician II for a reputed company at the Navi Mumbai (Juinagar) location. Job Summary:The Service Desk Technician II can be the first contact for customers to resolve their technical issues or to process their service requests. May also be an escalation point for Service...

  • Senior Engineer-Desk Side Services

    2 weeks ago

    Mumbai, Maharashtra, India HCL Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    SENIOR ANALYST Skill (Primary) DWP-FSS-Desk Side Services Location Mumbai Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products....

  • Multilingual IT Service Desk Engineer

    5 days ago

    Mumbai, Maharashtra, India TECEZE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Title: Multilingual IT Service Desk Engineer (L0/L1 Support)Location: RemoteKey ResponsibilitiesCustomer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience.Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac,...

  • Service Desk Engineer intern

    1 week ago

    Mumbai, Maharashtra, India Cloud Counselage Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES)  Job Overview:  As a Service Desk Intern, you will assist in providing technical support to end users within the organization. This position will offer exposure to IT service desk operations, troubleshooting, and technical problem-solving,...

  • Urgent require Service Desk Engineer in Airoli Navi Mumbai

    2 weeks ago

    Navi Mumbai, Maharashtra, India Shivoham Infotech Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    SPOC, Mo,update tickets logged, Provide first-level,Escalate to respective stakeholders on deviation of SLA, MIS Report, necessary approvals evidence attachments, Coordinate & Process compliance and training, Root Cause Analysis. Required Candidate profile1-5 Yrs Exp, Exp. in IT Help Desk Services, IT Infrastructure Analytical skills, Communication and ITIL...