IT Service Desk Analyst

3 days ago

Mumbai, Maharashtra, India ABL group Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Be the change Behind Energy

ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors. With the deepest pool of expertise across marine and engineering disciplines, we operate in more than 300 locations worldwide.

As an IT Service Desk Analyst, you'll be a vital part of our global Service Desk team, providing technical support to colleagues across multiple regions and time zones. You'll ensure the smooth operation of IT services while delivering a high-quality customer experience. Representing the Group IT & Digital team, you'll bring professionalism, empathy, and a problem-solving mindset to every interaction

What you will do

  • Be the first point of contact for technical support across regions and time zones
  • Troubleshoot issues, resolve incidents, and guide users with empathy and precision
  • Support Windows OS, Microsoft 365, Azure AD, Intune, and more
  • Collaborate with internal teams and external vendors
  • Promote IT services and ensure consistent, high-quality support

What we are looking for

  • 2+ years in an IT Service Desk role
  • Strong knowledge of Windows OS, Microsoft 365, Azure, and networking fundamentals
  • Excellent English communication skills
  • Calm under pressure, analytical, and customer-focused
  • Certifications like ITIL, AZ-900, CompTIA A+ are a plus
  • Power Platform, AutoCAD, Azure Virtual Desktop
  • SharePoint Online, PowerShell, AV equipment

Further information

Ability to work on a rotating shift schedule (06:00–14:00, 14:00–22:00, 22:00–06:00)

Must have the right to work in India

Availability to work on public holidays when required

Must be able to commute to our office in Govandi East, Mumbai

You can learn more about our team and what we do here: https://abl-

For your application to be taken into consideration, please be advised that you must submit your application via the link provided on this page. We look forward to receiving your application.

At ABL Group, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered to thrive, regardless of background, identity, or role. As a global company, we believe that diversity drives innovation and inclusion strengthens our teams. We support flexible working, accessible environments, and employee wellbeing. Even if your experience doesn't match every requirement, we encourage you to apply; your unique perspective could be just what we need.

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