It Service Desk Engineer

3 days ago


Mumbai, Maharashtra, India Aletheia Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Roles and Responsibilities

  • Provide technical support to end-users through phone, email, or in-person interactions.
  • Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals.
  • Manage IT service desk tickets using ticketing tools such as [insert tool names].
  • Collaborate with internal teams to resolve complex technical issues that require escalation.
  • Ensure timely resolution of customer requests within agreed-upon SLAs (Service Level Agreements). Interested candidate can apply on watsapp.


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