Service Desk Engineer intern

1 week ago

Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time ₹ 1,50,000 - ₹ 2,50,000 per year

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Job Overview: 

As a Service Desk Intern, you will assist in providing technical support to end users within the organization. This position will offer exposure to IT service desk operations, troubleshooting, and technical problem-solving, allowing you to learn and develop foundational IT skills. 

What's for the Candidate:

  • Hands-on experience with IT support processes and tools. 
  • Mentorship from experienced IT support professionals. 
  • Exposure to troubleshooting and resolving common technical issues. 
  • Opportunity to build basic IT skills and develop career pathways in tech support.

Key Responsibilities: 

  • Assist in handling IT support tickets related to hardware, software, and network issues. 
  • Learn to troubleshoot basic computer problems under supervision. 
  • Support in maintaining the knowledge base by documenting solutions to frequent issues. 
  • Help escalate complex issues to senior engineers or specialized teams. ⢠Provide remote and on-site support to end users for routine technical problems.

Requirements: 

  • Basic understanding of computer hardware, operating systems, and common software applications. 
  • Strong communication and problem-solving skills. 
  • Willingness to learn and ability to adapt to new technologies. 
  • Currently enrolled in a degree program related to IT, computer science, or a relevant field.

Job Location: Remote/Hybrid/In-Office

Note: To accomplish our vision, our Flagship Event 'IAC VISION 2030' would provide employment and career opportunities for millions of job-ready interns, freshers and professionals in our Industry Academia Community (IAC).

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