
Service Desk Analyst
3 days ago
We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as cookies used to display content tailored to your interests Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies Modify Cookie Preferences Accept All Cookies Press Tab to Move to Skip to Content Link Search Jobs Apply now Start Please wait Job Title Service Desk Analyst - L0 Req Id 94073 City Mumbai State Province Maharashtra Posting Start Date 9 8 25 Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Role The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls portal emails chats from the client Become familiar with each client and their respective applications processes Learn fundamental operations of commonly-used software hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT SLA hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback suggestions escalations by customers to the appropriate internal team Identify and suggest improvements on processes procedures etc Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills Desktop Support Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome Apply now Start Please wait Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Join Us Explore open roles that match your interests and skills If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity 2025 Wipro Limited x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are required to use this website and can t be turned off Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session stickiness careerSiteCompanyId is used to send the request to the correct data center JSESSIONID is placed on the visitor s device during the session so the server can identify the visitor Load balancer cookie actual cookie name may vary prevents a visitor from bouncing from one instance to another
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Service Desk Analyst
6 days ago
Mumbai, Maharashtra, India OA Compserve Pvt ltd Full timeSalary : 15 - 20 LPAClient : Birla softExcellent Communication skills are required - Major support will be Voice basedSkill : Service Desk AnalystNo of positions : 15Years of experience : 5-7 yrs minimumLocation : Mumbai/PuneJob Summary :We are seeking a skilled and customer-focused IT Service Desk Analyst to join our international support team. The ideal...
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IT Service Desk Analyst
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Mumbai, Maharashtra, India ABL group Full time ₹ 1,04,000 - ₹ 1,30,878 per yearBe the change Behind EnergyABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors. With the deepest pool of expertise across marine and engineering disciplines, we operate in more than 300 locations worldwide.As an...
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Service Desk Analyst
4 hours ago
Mumbai, Maharashtra, India Wipro Full time ₹ 1,04,000 - ₹ 1,30,878 per yearRole:The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo:Be responsible for primary user support and customer serviceRespond to queries from all calls, portal, emails, chats from the clientBecome familiar with each...
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Senior IT Service Desk Analyst
2 days ago
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International IT Service Desk Analyst
5 days ago
Mumbai, Maharashtra, India impact pvt Full time ₹ 1,04,000 - ₹ 6,50,000 per yearRole : International IT Service DeskExperience : Min 2 years into International Service DeskLocation : MumbaiSalary : Up to 6.5 LPAEducation : GraduationSkills : Office 365, troubleshooting, Office 365, SLA, TicketNotice : ImmediateJob Types: Full-time, PermanentPay: Up to ₹650,000.00 per yearBenefits:Provident FundWork Location: In person
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15h Left) Service Desk Analyst
7 days ago
Mumbai, Maharashtra, India NEC Software Solutions Full timeCompany DescriptionOur Parent Organization NEC Corporation is a 25 billion Company with offices spread across the globe NEC is a multinational provider of information technology IT services and products headquartered in Tokyo Japan with 122 years of experience in evolution with technology and innovation It is recognized as a Top 50 Innovative Company...
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Deal Desk Analyst
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Mumbai, Maharashtra, India Pepper Content Full timeAbout Pepper Pepper Content (www.peppercontent.io) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories.Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which...
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Deal Desk Analyst
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Mumbai, Maharashtra, India Pepper Content Full timeAbout Pepper Pepper Content ( is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the...
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Mumbai, Maharashtra, India Pepper Content Full timeAbout PepperPepper Content (www.peppercontent.io) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which...
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Service Desk Analyst
5 days ago
Mumbai, Maharashtra, India Apex Group Full time US$ 40,000 - US$ 80,000 per yearKey duties and responsibilitiesServe as the single point of contact for end User ICT requests and support issues.Respond to IT requests from all emails, portal, and telephone within the agreed targets.Log and assign all IT requests and work requests accurately in the Apex IT ticketing system.Perform troubleshooting and initial diagnostics of assigned IT...