IT Service Desk
6 hours ago
Job description:
Experience – 6 months to 1 year.
Good-to-Have:
An ITIL V4 / V3 Foundation qualification is preferable but not essential
Knowledge of ITIL Processes – Incident, Service Management
Project management experience
Knowledge of cloud-telephony tools from reporting perspective
Responsibilities:
Analysing and evaluating software and IT systems
Answering incoming IT questions from clients and staff in person, over the phone or remotely
Performing system installations, upgrades and maintenance procedures to prevent service outages
Creating FAQ materials and training manuals for end users to easily access
Keeping service desk records up to date
Making suggestions to improve IT performance and avoid future issues
Coordinating with internal divisions to ensure that the company is meeting IT requirements
Keeping up with technological developments
Required qualifications include the following:
An associate or bachelor's degree in computer science, information systems or a related field
A minimum of two years' experience working in end-user support and IT performance analysis role
Comprehensive and up-to-date understanding of computer hardware and software
Proficiency with task management and customer relationship management software
Outstanding analytical and problem-solving abilities
Advanced interpersonal, communication and teamwork abilities
Excellent time-management and organisational skills
Manage all vendors related to Service Desk
Manage SLA's and KPI's on monthly basis
Participate in hiring of service desk resources at lead level
Run daily, weekly, and monthly meetings related to Service Desk
Ensure all updates are shared with all Service Desk teams
Create reports from all tools of service desk
Responsible for knowledge management related to Service Desk
Work on smooth transition of new tools or processes affecting Service Desk
Job Types: Full-time, Permanent
Pay: ₹10, ₹15,000.00 per month
Work Location: In person
-
Opening for Service Desk
16 hours ago
Mumbai, India CMS IT Full timeOpening for service desk Exp -1 yr-3 yr Location -Mumbai Education -any graduation Exp in service desk If interested please drop your updated resume Warms regards Kumari Puja 9871479603 **Salary**: From ₹200,000.00 per year **Benefits**: - Health insurance - Provident Fund Shift: - Flexible shift Ability to commute/relocate: - Mumbai,...
-
Executive Customer Service Desk
16 hours ago
Fort, Mumbai, Maharashtra, India Sushil Financial Service Pvt Ltd Full time**Responsibilities**: - Physical AOF and Re-KYC Forms verification once inward is done. - Communicating with CPs for clearing Discrepancies through mail and phone. - Keeping Track of Account Opening, KRA, UCC, and provide proactive services to CPs. - Reactivation Related Task. - Working as a Backup of the Team. **Desired Personality Traits**: - Knowledge...
-
Service Desk Agent
2 weeks ago
Mumbai, Maharashtra, India LRI Invest Full timeDescription IT Service Desk Agent (JML Team) Location: India About Apex: The Apex Group is a global financial services provider with 4,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in...
-
French Service Desk
16 hours ago
Mumbai, Maharashtra, India KBC Technologies Full time**SERVICE DESK** Primary Skill Service Desk Desktop Support Description French Canadian English Speaking Skills Should have good technical exposure to above Primary skills technologies Good Client interfacing skills should have involved in client interactions Should be willing to work in implementation support projects Above skills certifications are...
-
Service Desk
2 weeks ago
Mumbai, Maharashtra, India BirlaSoft Full timeCountry/Region: IN - Requisition ID: 27074 - Work Model: - Position Type: - Salary Range: - Location: INDIA - MUMBAI - BIRLASOFT OFFICE **Title**:Service Desk**: - Description: **Area(s) of responsibility**: About : Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their...
-
IT Service Desk
2 weeks ago
Navi Mumbai, India Impact InfoTech Full timeRole : IT Service Desk (US) Experience : Need Minimum 2 Years experience required in IT Service Desk (International Experience Mandatory) Qualification : Graduate Working Days : 5 Days Week Off : 2 Days Salary : Upto 6 LPA Notice Period : 30 Days/ 15 Days/Immediate Location : Navi Mumbai **Salary**: Up to ₹600,000.00 per year **Benefits**: -...
-
Electric Vehicle Trainer
16 hours ago
Akurdi, Pune, Maharashtra, India CAD DESK & IT DESK Full time**Job Title: Electric Vehicle Trainer** **Location**: pune **Company**:Cad desk IT desk **Job Type**: Full-Time **Job Summary**: As an Electric Vehicle Trainer, you will be responsible for developing and delivering comprehensive training programs on electric vehicle technology, maintenance, and best practices. Your role will involve educating a range of...
-
Front Desk
1 week ago
Turbhe, Mumbai, Maharashtra, India Staycation Marketing Solutions Private Limited Full timeFRONT DESK AND ADMIN (FEMALE REQUIRED) As a Front Desk & Admin, you will be the first point of contact for our clients, visitors, and team members. You will play a crucial role in creating a positive and welcoming atmosphere, ensuring smooth office operations, and providing administrative support to various departments. **Responsibilities**: 1. Greet and...
-
Desk Research Executive
4 days ago
Mumbai, Maharashtra, India BDS Service PVT LTD Full time**Details** Position: Desk Research Executive Location: Kanjurmarg, Mumbai Company name: BDS Services Pvt Ltd. **Introduction** **BDS Services Pvt Ltd,** a professional B2B database management company. HQ Located in Mumbai, India and having branch offices in London & Amsterdam. Founded in 2009, BDS is a reliable organization in providing back office...
-
Service Desk- Portuguese
2 weeks ago
Mumbai, Maharashtra, India BirlaSoft Full timeCountry/Region: IN - Requisition ID: 25192 - Work Model: - Position Type: - Salary Range: - Location: INDIA - MUMBAI - BIRLASOFT OFFICE **Title**:Service Desk - Portuguese**: - Description: **Area(s) of responsibility**: Service Desk Specialist 5-8 Years 24/7 Operations - Rotational Shift & week Offs - 24/7 Support Model (L2- Remotely End user Support...