IT Service Desk

Job Title: IT Service Desk Engineer Location: Vikhroli, Mumbai Mode: Work From Office - 5 Days a Week Experience: 3-6 Years Reports To: IT Service Desk Manager / IT Operations Lead Qualifications Required: - Bachelors degree required. Preferred in Information Technology or a related field. - Minimum of 3 years of experience in an IT Service Desk or...

The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. - Provide technical assistance and support for clients and partners via call, chat and...

**SN** **Role descriptions / Expectations from the Role** **1** - The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. - Provide technical...

Role : Global Service Desk Experience : Min 1 year as a Global Service Desk (International) Location : Mumbai Salary : Up to 6 LPA Education : HSC/Graduation Skills : Office 365, Troubleshooting, Configuration, Ticket, SLA, OST, PST, Blue screen error Notice : 30 days **Salary**: Up to ₹600,000.00 per year Day range: - Monday to Friday Shift: -...

Role : Global Service Desk Experience : Min 1 year into International Service Desk Location : Goregaon, Mumbai Salary : Up to 6.5 LPA Education : Graduation Skills : Office 365, Active Directory, VPN, Troubleshooting, Configuration Notice : immediate to 15 Days Shift : Night Shift Pay: Up to ₹650,000.00 per year **Benefits**: - Provident...

Role: IT Service Desk Executive Experience : Min 6 Months of experience as a IT Service Desk Location : Airoli Salary : 17K Education : Graduation Notice : Immediate Skills : Troubleshooting, Configuration, Ticket Pay: Up to ₹17,000.00 per month Shift: - Rotational shift Work Days: - Weekend availability **Experience**: - Service Desk: 1 year...

Role : Global Service Desk (International) Experience : Min 1 year into International Service Desk Location : Mumbai Salary : Up to 6.5 LPA Education : Graduation Skills : Office 365, VPN, Troubleshooting, Ticket Notice : Immediate to 15 Days Shift : Night Shift Pay: Up to ₹650,000.00 per year **Benefits**: - Provident Fund Shift: - Night...

Role : IT Service Desk Experience : Min 6 Month of experience as a International Service Desk analyst Location : Andheri/Mahape Salary : Up to 7 LPA Notice : Immediate to 30 days Skills : Blue Screen Error, Office 365, Troubleshooting, VPN, Network Education : HSC/Graduation **Salary**: Up to ₹700,000.00 per year **Benefits**: - Provident...

Managing and prioritizing help desk tickets - Generating sign ins for new hires during the onboarding process - Determining the best solution based on the issue and details provided by customers - Providing IT networks and customer services to users inside and outside the company. - Guide users with step-by-step instructions to resolve the issues. - Manage...

**Key Responsibilities**: - Log all incidents and service requests accurately in the ITSM tool and follow up to ensure timely resolution. - Escalate unresolved issues to appropriate support teams while maintaining ownership until closure. - Provide support for user account management, password resets, and access-related issues. - Maintain knowledge base...