Service Desk

2 days ago

Mumbai Maharashtra, India Tata Consultancy Services Full time

**SN**

**Role descriptions / Expectations from the Role**

**1**
- The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives.
- Provide technical assistance and support for clients and partners via call, chat and web
- Co-ordinate incident resolution to ensure all problems are handled appropriately and in a timely manner
- Demonstrate technical understanding of the products and services in our support catalog
- Develop and maintain positive relationships with clients always focusing on their satisfaction
- Take ownership and accountability of an incident from start through to a successful resolution, following up where needed and communicating to the client
- Escalate issues and involve a ESS or Team Leaders whenever required in order to solve problems as quick as possible
- Maintains and consistently demonstrates the core values of client centricity along with the knowledge of the Banks processes and practices to ensure driving the best User Experience.
- Resolve issues to the best of your ability in a timely manner and know when to escalate especially during high call volume periods.
- Ready to work in Shifts.

Qualifications :BACHELOR OF ENGINEERING

  • IT Service Desk

    1 week ago

    Mumbai, Maharashtra, India Mobile Programming LLC Full time

    Job Title: IT Service Desk Engineer Location: Vikhroli, Mumbai Mode: Work From Office - 5 Days a Week Experience: 3-6 Years Reports To: IT Service Desk Manager / IT Operations Lead Qualifications Required: - Bachelors degree required. Preferred in Information Technology or a related field. - Minimum of 3 years of experience in an IT Service Desk or...

  • Global Service Desk

    7 days ago

    Mumbai, Maharashtra, India Impact InfoTech Full time

    Role : Global Service Desk Experience : Min 1 year as a Global Service Desk (International) Location : Mumbai Salary : Up to 6 LPA Education : HSC/Graduation Skills : Office 365, Troubleshooting, Configuration, Ticket, SLA, OST, PST, Blue screen error Notice : 30 days **Salary**: Up to ₹600,000.00 per year Day range: - Monday to Friday Shift: -...

  • Service Desk

    2 days ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. - Provide technical assistance and support for clients and partners via call, chat and...

  • International Service Desk

    23 hours ago

    Mumbai, Maharashtra, India impact pvt Full time

    Role : International Service Desk Experience : Min 2 years of experience into International Service Desk Location : Goregaon, Mumbai Salary : Up to 7 LPA Education : Graduation Skills : ITSM, Change management, ITIL, Troubleshooting, Office 365, OST and PST, Outlook Notice : Immediate Shift : Night Shift Pay: Up to ₹700,000.00 per...

  • Service Desk Executive

    7 days ago

    Navi Mumbai, Maharashtra, India impact pvt Full time

    Role: IT Service Desk Executive Experience : Min 6 Months of experience as a IT Service Desk Location : Airoli Salary : 17K Education : Graduation Notice : Immediate Skills : Troubleshooting, Configuration, Ticket Pay: Up to ₹17,000.00 per month Shift: - Rotational shift Work Days: - Weekend availability **Experience**: - Service Desk: 1 year...

  • Service Desk Agent

    5 days ago

    Mumbai, Maharashtra, India LRI Invest Full time

    Description IT Service Desk Agent (JML Team) Location: India About Apex: The Apex Group is a global financial services provider with 4,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in...

  • French Service Desk

    7 days ago

    Mumbai, Maharashtra, India KBC Technologies Full time

    **SERVICE DESK** Primary Skill Service Desk Desktop Support Description French Canadian English Speaking Skills Should have good technical exposure to above Primary skills technologies Good Client interfacing skills should have involved in client interactions Should be willing to work in implementation support projects Above skills certifications are...

  • Global Service Desk

    2 weeks ago

    Mumbai, Maharashtra, India impact pvt Full time

    Role : Global Service Desk (International) Experience : Min 1 year into International Service Desk Location : Mumbai Salary : Up to 6.5 LPA Education : Graduation Skills : Office 365, VPN, Troubleshooting, Ticket Notice : Immediate to 15 Days Shift : Night Shift Pay: Up to ₹650,000.00 per year **Benefits**: - Provident Fund Shift: - Night...

  • Global Service Desk

    6 days ago

    Andheri, Mumbai, Maharashtra, India Impact InfoTech Full time

    Role : IT Service Desk Experience : Min 6 Month of experience as a International Service Desk analyst Location : Andheri/Mahape Salary : Up to 7 LPA Notice : Immediate to 30 days Skills : Blue Screen Error, Office 365, Troubleshooting, VPN, Network Education : HSC/Graduation **Salary**: Up to ₹700,000.00 per year **Benefits**: - Provident...

  • Executive Customer Service Desk

    7 days ago

    Fort, Mumbai, Maharashtra, India Sushil Financial Service Pvt Ltd Full time

    **Responsibilities**: - Physical AOF and Re-KYC Forms verification once inward is done. - Communicating with CPs for clearing Discrepancies through mail and phone. - Keeping Track of Account Opening, KRA, UCC, and provide proactive services to CPs. - Reactivation Related Task. - Working as a Backup of the Team. **Desired Personality Traits**: - Knowledge...